Listen to this articleQuickBooks Payroll is a widely known application to satiate the payroll needs of businesses. Users can work on generating payrolls for employees, paying the vendors, or even directly paying employees through direct deposit. With such extensive features, it is important to keep the application up to date, and it is possible with the help of regular payroll updates. But, it can be frustrating when this essential task is hampered by QuickBooks Error 12002. If you are that user who faces QuickBooks payroll error 12002, this article will guide you to fix it manually.
If you are not confident of fixing the error on your own, you must let the support team handle the case by placing a call on 1-855-856-0042
Table of Contents
Assured Solutions for QuickBooks Payroll Update Error 12002
We are on to the solutions section of the article, where we discuss solutions for QuickBooks Payroll Update Error 12002. We suggest you follow them carefully, eliminating this payroll error.
Solution 1: Make Internet Explorer your default browser
Internet Explorer is the preferred web browser by Intuit to get QuickBooks Payroll updates. Hence, if the payroll downloads process is hampered, you are probably not using Internet Explorer. Therefore, in an attempt to fix the QuickBooks Error 12002, we suggest you follow the ways listed below to make IE the default browser on your system.
- Firstly, double-click on the Internet Explorer icon.
- Select the Gear icon available towards the upper right corner. For Internet Explorer versions older than 11.0, you must click on Tools.
- .Choose Internet Options and then Programs.
- Go to the Default Web Browser option and select the Make Default button.
- Press OK.
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Solution 2: Verify your IE Settings
If your Internet Explorer’s settings do not sync with required settings for payroll updates, it can cause QuickBooks Payroll Update Error 12002. Therefore if the first solution did not help fix the Payroll error, we suggest using this next solution.
- You must close the QuickBooks application and the company file.
- Now, launch Internet Explorer.
- Click on Tools.
- Select Internet Options.
- Now you must use the Security tab and click on the Globe icon.
- You must review that the security level should be around Medium-high and not more. A higher security level means more restrictions on the downloads.
- Select the Connections tab, and from here, you can click on the Never Dial a Connection option (for users who do not use the dial-up node) or click on the applicable ISP (for users who use the DUN).
- Press the OK button.
- Choose LAN Settings and select Automatically detect settings.
- You must unmark the Use a Proxy Server checkbox.
- Review the complete address and port if Use a Proxy Server is chosen.
- For port other than 80, keep the Use a Proxy Server option unmarked.
- If you see that the port is 80, you must keep the checkbox clear.
- Now click on OK.
- Use the Advanced tab and choose Restore Advanced Settings.
- Under the Settings option, you must review that Use TLS 1.2 is selected.
Note: Some options may vary in different versions of Internet Explorer. - Click OK, and from the top corner, close Internet Explorer.
- Restart the system and see if QuickBooks Error 12002 appears again when updating QuickBooks payroll.
Solution 3: Configure the Firewall Port Exception List for QuickBooks
In this next solution, we will add QuickBooks-related ports to the firewall exception list. The list will change based on the number of QuickBooks versions, i.e., repeat the steps for every QuickBooks version present on your system.
- Firstly use the Start menu.
- In the search box, type Windows Firewall and hit the Enter key, you will land on the Windows Firewall window.
- Choose Advanced Settings.
- Right-click on the Inbound Rules, and from the option list, click on New Rule.
- Select Port and then Next.
- You must select TCP if it is not selected.
- Next, you must type the ports in the Specific local ports. Below is the list of ports based on the version of QuickBooks.
A – QuickBooks Desktop 2020 and later: 8019, XXXXX.
B – QuickBooks Desktop 2019: 8019, XXXXX.
C – QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
D – QuickBooks Desktop 2017: 8019, 56727, 55373-55377.
Important: QuickBooks Desktop 2019 and future versions do not have a range but contain dynamic ports assigned at the installation time. - Now enter the port number before clicking on Next.
- Select Allow the Connection and then Next.
- You must mark all profiles and click on Next.
- Finally, create an inbound rule with the name QBPorts(year), where the year represents your QuickBooks version.
- Click on Finish.
You will have an inbound rule created and now, with the same steps, create an outbound rule.
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Solution 4: Update QuickBooks Desktop Manually
If none of the above solutions have helped to solve QuickBooks payroll update error 12002, we suggest you follow the traditional method of updating QuickBooks. Then, after the software updates, you can try getting payroll updates.
- Close QuickBooks Desktop and click on the Start menu.
- Now you must look for the QuickBooks Desktop icon and right-click on it.
- From the options, select Run as administrator.
- QuickBooks will launch with the No Company Open screen.
- Use the Help menu to click on Update QuickBooks Desktop.
- Through the Options tab, you must click on Mark All.
- Choose Save.
- Now click on the Update Now tab.
- Select the Reset Update checkbox.
- At last, press the Get Updates button.
After the QuickBooks update finishes, reopen the application and click on Yes when the prompt appears asking to install the updates. Finally, restart your system and try getting payroll updates.
We hope now that you have reached the end of the blog, you can successfully download payroll updates without being bothered by QuickBooks Error 12002. If you still see the error, it is wiser to contact the support team on 1-855-856-0042.
