Fix QuickBooks Multi User Mode Not Working After Update

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Is your QuickBooks Multi-user mode not working? Despite being the best in technology, when such errors interrupt a user’s productive routine, it hampers the software’s reputation. However, worry not, as this issue can get easily and effectively resolved with instant solutions in this guide. Dive into the depths of this error and find out why it occurs and how you can protect yourself from it. 

Multi-user mode is one of the built-in features of QuickBooks. The QuickBooks multi user setup allows numerous QB users to access the same company file without interfering with each other at the same time. To use this function, you must have a QuickBooks license. However, QuickBooks Pro multi user mode may occasionally stop working owing to a downed network server or shaky internet connection. 

Do you have any idea why QuickBooks won’t enter multi-user mode? You must have attempted to open a business document that is stored on the server computer. Additionally, there are a number of additional reasons why QuickBooks cannot be used in multi-user mode. You must read the next section to learn about the potential causes and what is this Quickbooks Multi User Mode Not Working Windows 11.

Are you facing an HXXX Series Error with your QuickBooks as you trying to switch into multi-user mode? In that event, the Following guide will surely help you set your sail to the shore. Still, we recommend you to contact QuickBooks Technical Support for Help via +1-(855)-856-0042 to reduce the chances of failure.

What is QuickBooks multi-user mode not working? A quick synopsis

QuickBooks multi user mode error or crashing occurs if your QuickBooks experience error H202, H505, H303, QuickBooks multi-user essential services like QBDBMgrn or QBCFMonitorService aren’t working. QuickBooks stop hosting multi user access error usually emerges when the user attempts to access a file saved on the server. The multi-user setup fails to establish a connection with company files on the network. Rectifying multi-user mode issues is a tough job. Therefore we have added further about it below.

You may also see: How To Fix QuickBooks Error 179

Why QuickBooks won’t switch to multi-user mode? (Reasons)

QuickBooks needs various components to run the multi-user mode smoothly and won’t switch to multi-user mode if any of these components malfunction. Inconsistent network settings can also cause issues with multi-user mode. We have mentioned below the reasons why QuickBooks stop multi-user access:

• QuickBooks not installed on the server computer can cause the issue.
• Multi-user mode cannot work if hosting settings are not properly configured on the network.
• If the firewall is blocking the communication between the computer systems in the network, the QuickBooks multi user server might fail.
• Folder or file permissions are not set properly.
• Database server fails to open the company file resulting in QuickBooks multi-user mode not working error.
• Issues like DNS settings being incorrect or corrupt can be the problem. 
• A corrupted .ND file can trigger QB not working in the multi-user mode.
• The server’s IP address where the company file is saved is inaccessible.

Signs of QuickBooks Multi User Mode Not Working After Update

The following symptoms of QuickBooks Multi User Mode Not Working After Update emerge due to the triggers mentioned above:

• Switching to multi-user mode becomes challenging.
• A company file stored on another PC isn’t accessible.
• Error code H202 may emerge on screen.
• QB performs sluggishly, crashes, and freezes periodically.
• Windows OS also doesn’t work normally.

Pre-requisites before attempting the troubleshooting methods

Before proceeding with the solutions for QuickBooks multi user mode not working windows 10, consider the following points:

• Install the QuickBooks Database Server Manager of the same version as that of QuickBooks installed on your system.
• Ask the users accessing the company file to delete it from the recently accessed list and then add it again. They will find an option in the end that says “Open file in multi user mode” which they might have switched to single-user.
• Verify the Windows file permissions as an admin.
• Multiple QB company files opened on the same workstation may cause issues in enabling the multi-user mode.

Methods to remove QuickBooks multi-user mode not syncing error

Now, as you know that various reasons can cause QuickBooks multi-user not syncing errors; you can resolve the mistake by addressing these issues properly. The detailed resolution methods on how to open QuickBooks in multi user mode seamlessly have been mentioned below for you:

Method 1: Use One-stop solution QuickBooks Tool Hub

If a user cannot switch to multi-user mode in QuickBooks, then they should start the troubleshooting process by using the QuickBooks File Doctor Tool. Follow the step-wise guide as provided below to enable QuickBooks multi-user setup:

Step 1: Download and Install Intuit Tool Hub 2022

1. Close your QuickBooks application.
2. Download the latest version of QuickBooks Tool Hub.
3. Install the tool Hub on your system by appropriately choosing the on-screen steps to fix the QuickBooks multi user mode not working H202.

Note: If you are using 64 Bit operating system, then you have to install the QuickBooks Tool Hub for 64 Bit.

Step 2: Quick Fix my Program by Tool Hub

If the QuickBooks host multi-user access issue emerges due to a damaged component, consider the Quick Fix My Program tool from the QB Tool Hub:

1. Start the Intuit Tool Hub.
2. Go to the ‘Program Problems’ section on the left pane.
3. Select the ‘Quick Fix my Program’ option.

• Press the ‘OK’ button when the process completes and learn how to use multi-user mode in QuickBooks.

Step 3: Use File Doctor provided by Intuit

You can follow step 3 if QuickBooks quick fix my program doesn’t bring luck.

• In the ‘Company File Issues’ section, click on the ‘Run QuickBooks File Doctor Tool’ button.
  
  
• Click on the ‘Browse and Search’ button to find your company file.
• Click on the ‘Check your file’ option, and then press the ‘Continue’ button.
• Type your password when asked and press the ‘Next’ button.

The scan process will begin, and it takes time proportionate to your file size. The tool runs to diagnose the company file-related QuickBooks multi-user abort and resolve them automatically. Check for the QuickBooks enterprise multi user mode error after the scan completes, and if the issue persists, then you will need to ensure that the folder permissions are set as necessary.

Method 2: Verifying the Folder Permissions on the Server Computer

The folders that host the company file should have the right permissions so that they can be accessed through other systems on the network. Follow the steps provided below to check that the folder permissions are set correctly and do not cause QuickBooks database server manager multi user mode error.

1. Open Windows Explorer on your server computer.
2. Reach the folder that contains the company file and right-click on it.
3. Click on the ‘Properties’ option and reach the ‘Security’ tab.
4. Go to the ‘Advanced’ section and then select ‘QBDataServiceUserXX’.
5. Click on the ‘Edit’ option.
   
   
6. Allow all the important settings.

After correcting these settings, you should also ensure that hosting is enabled on your server computer to fix the QuickBooks multi user mode server error. The steps are as follows:

Method 3: Verify if Host multi-user access is on the Server

1. Go to the ‘File’ menu and reach the ‘Utilities’ section.
2. Click on the ‘Host Multi-User Access’ option.

• Press the ‘Yes’ button to confirm the changes.

Note: Ensure that Host multi-user mode is off for all workstations otherwise, you may experience the HXXX series Error code for QuickBooks Pro hosting multi-user.

You may also read: How to Resolve QuickBooks Keeps Crashing

Method 4 : Edit the QBWuser.ini File

If you are getting an Error when you open QuickBooks in multi user mode using the conventional techniques, well you can use the alternative way to mend the multi-user mode error in QuickBooks and the steps mentioned below as

• Move to the Appdata folder and the address to reach the Appdata folder.

C: \ Users \ ( username) \ AppData \ Local \ Intuit \ (Your QuickBooks Desktop version) But in case you can’t AppData folder at users folder, Then you need to unhide the hidden File.

• Now, Right-click on the QBWuser.ini and there Search for MULTIUSERMODE.
• Set the value to Y ( MULTIUSERMODE=Y), in the Multiusermode line.
• Press the ‘Ctrl + S’ to save the QBWuser.ini File.
• Now, check to switch into multi-user mode using the traditional way and set up multi user in QuickBooks Desktop.

Method 5: Set .OLD extension for ND and TLG file 

Add extension as an OLD for QBW(Company file) correspondence file to make the files like- Company-File-name.QBW.ND, company-File-name.QBW.TLG and fix QuickBooks multiple users different locations error. To rename these file extensions, you can follow the below-enlisted steps: 

• Navigate to the default location of the company file.

“C: \ Users \ Public \ Public Documents \ Intuit \ QuickBooks \ Company File”

• Now Lookup for the company file correspondence files with extension .ND and .TLG.
• Append the .OLD for both file.
• Now Restart the computer and open the QuickBooks multi-user mode and see if QuickBooks switch to error.

Method 6: Configure Firewall exception for QuickBooks Program and Port

If the multi user mode QuickBooks not working, check the firewall restrictions as follows:

Add QuickBooks Ports in Your Firewall

• Press the Windows button.
• Now, Type “Windows Firewall” inside the search box and open the Windows Firewall setting.
• Now, Firewall advanced settings option from the left sidebar.

• In the Advanced settings option, You can find the inbound and outbound rules.

• First, select the Inbound Rules, and After that, select New Rules Option.
• In New Rules Windows, Click on the Port option, Then the TCP option.
• Add the Port according to your QuickBooks version.
• Now, Repeat the all above except step 4 for Outbond Rules.

QuickBooks Desktop 2020: 8019, XXXXX.
QuickBooks Desktop 2019: 8019, XXXXX.
QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
QuickBooks Desktop 2017: 8019, 56727, 55373-55377.

Add QuickBooks Program in Firewall

All the above steps are the same this time; instead of choosing the port, we’ll add QuickBooks Program for inbound and outbound firewall rules to resolve QuickBooks 2023 multi user mode not working issue.

• In the advanced firewall setting option, click on the new Rule.
• This time, select the program and then browse to the location where the program executable file is stored.

OnlineBackup.exe — IntuitSyncManager.exe — QBUpdate.exe — QBLaunch.exe —QBCFMonitorService.exe — QBServerUtilityMgr.exe — QBDBMgrN.exe — QBW32.exe QuickBooksMessaging.exe — FileMovementExe.exe — FileManagement.exe — DBManagerExe.exe Dbmlsync.exe — AutoBackupExe.exe

• Once you added all Programs for the Inbound Rules.
• Next, Follow the same process for the outbound Rules.
• At last, Restart your computer and then check for QuickBooks won’t open in multiuser mode.

Method 7: Use the QuickBooks Database Server Manager

It becomes elementary to tackle the multi user error in QuickBooks Desktop when using a tool such as QuickBooks Database Server Manager. You can quickly and easily access the multi-user mode when connected. However, it has many benefits as it increases productivity and reduces time to a great extent, as now users can work on the same company file together. Therefore, you have to follow the simple procedure to install the tool for each QB desktop version. Fortunately, your QuickBooks multi-user mode not working issue can get resolved automatically when you scan for the company file on the server computer with the help of this tool.

Method 8: Ping the server from a workstation

Knowing what is multi user mode in QuickBooks and fixing its causes can bring a smooth ride to the ultimate user. However, issues in the network can cause failure and trigger errors to emerge. Resolve them by reading the details below:

Note: Before you start fixing the QuickBooks multi-user mode not working error, check whether you have turned on the network discovery on the server and workstations.

• Press the Windows key from the keyboard and then type network inside the search bar. You can now see the network status and system settings; click on it to open.
• Under advanced network settings, you will see the network and sharing center.
• Open it, and now on the left side view, you can see change advanced sharing settings. Hit on it to open.
• You will now be directed inside the advanced sharing settings. Choose the “turn on network discovery” and “turn on file and printer sharing” option from the network discovery and file and printer sharing.
• Take a note of the name of your server.
• Now press together Windows + R keys to open the Run window and type cmd in the provided space. Then, hit the Enter key.
• Take a note of the host and server name.
• If you want to test the server, go to the workstation and open the command prompt.
• Type “ping_server name” and then press the enter key.

Method 9: Add the server to the Windows host file

If the user is facing QuickBooks single user mode cannot switch error, do as follows:

• Use the notepad to get the windows host file that is facing the multi-user mode error.
• The location of the host file is as follows: c:\windows\system32\drivers\etc
• If it is required, then you shall open the notepad as admin.
• Then you have to type the server’s IP address and the last IP address.
• Type in the server name after pressing the Tab key.
• Move on to the File menu and then click on save, followed by exit.

Method 10: Get a new company file folder created

Users should create a new company file folder on the host computer to fix the error where QuickBooks will not switch to single-user mode. Set up the new folder and give Windows adequate permissions to access the new folder. It will help share company files across different systems. At the end, copy the .QBW file to the folder and verify if the multi user mode is working or not. When it opens successfully, you can be sure of being error-free.

Take guidance from a QB professional!

We have discussed many reasons and solutions throughout the context of the blog so you can fix the QuickBooks multi-user mode not working issue easily. If you are still in dilemma and also confused about the troubleshooting steps then you must connect with our QB Professionals Team by dialing this toll-free number +1-(855)-856-0042.

Feel free to ask any kind of question or query related to the QuickBooks from our Technical Experts as they can resolve your issue within a few minutes.

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Article Name

Get rid of QuickBooks Multi User Mode Not Working Issue Quickly

Description

QuickBooks Multi User Mode Not Working! Fret not; you can quickly resolve this issue by implementing the given troubleshooting methods.

Author

Erica Watson

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Pro Advisor Solutions

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