Listen to this articleError 1311 in QB is a common error that can take place when you try to export a report from the application to the Excel. The error message typically appears while exporting data from Financial Statement Designer to Excel. Besides, error 1311 in QuickBooks can also take place while installing or updating the QuickBooks software. In this post, we will discuss the possible reasons that can evoke the error code 1311. In addition, you can find some effective troubleshooting solutions for QuickBooks Error 1311 by reading this post until the end.
“If you need expert’s assistance in troubleshooting the QuickBooks Desktop error 1311, give us a call on our QuickBooks Desktop support number 1-(855)-856-0042 to get immediate technical assistance”
Table of Contents
Intuit QB Error Code 1311: Primary Symptoms
When the QuickBooks error 1311 occurs, you can experience the following symptoms on your screen:
- QuickBooks error message 1311 appears abruptly on the screen and crashes an active window.
- The application freezes when you try to export the report.
- The process of exporting a report from Financial Statement Designer to Excel gets hindered due to the error message.
- Trouble in installing QuickBooks Software using the CD.
You may also see: How to Resolve the QuickBooks Error 503
Possible Reasons Behind QuickBooks Error Code 1311
QuickBooks Error 1311 can take place due to several reasons, as stated in the below-given steps:
- If your MS Office version is not compatible with the QuickBooks application.
- When the installation of the Microsoft Office is damaged, QuickBooks error 1311 can be cited.
- Damaged CD used in the installation of the QuickBooks software.
- The erroneous CD-ROM drive can also evoke the error code 1311 in QuickBooks when exporting to Excel.
- The damaged QuickBooks installation file is also one of the most apparent reasons behind the error.
How To Troubleshoot QuickBooks Install Error 1311?
Below are some effective troubleshooting solutions that can help you in resolving the QuickBooks error 1311:
Solution 1: Modify The Access To CD ROM
To change the access to the CD ROM, follow the below-given steps:
- Click Start and then Settings, then further select Control Panel.
- Next, you need to select Administrative Tools.
- After that, you need to locate and click Local Security Policy.
- Once you are done, expand the Local Policies Folder
- Now from the Security Options, select “restrict access to CD-ROM to only those users who are logged on locally.”
If it doesn’t fix the QuickBooks error 1311, move to the next solution.
Solution 2: Check If The QuickBooks Is Compatible With MS Office
To check if the compatibility of the QuickBooks with the MS Office version, follow the below-given steps:
- Press Windows + R, and it will open the Run box.
- Type Control Panel in the box and click OK.
- Next, you need to select Add or Remove Programs.
- Select Microsoft Office to perform the required changes.
- You need to ensure that Microsoft Office is updated to the 2000 or later version to fix the Intuit error 1311. If the error continues, try the next method.
You may also read: How to Fix QuickBooks Error 179
Solution 3: Install QuickBooks Files From Local Hard Drive
Ifyou are not able to install the QuickBooks using the installation CD, try installing it from local hard drive:
- Launch CD-ROM drive and insert the QB installation Disk into it.
- If it opens the QuickBooks Installation window automatically due to the autorun, hit Quit.
- Right-click QuickBooks and select Folder from the New drop-down menu.
- Create a new folder and name it as QuickBooks Installation.
- Next, open the Windows File Manager.
- After that, open CD-ROM drive and then click CTRL+A to select all the files.
- Now select CTRL+C to copy all the files and paste them to the newly created folder.
- Finally, try to install the QuickBooks application from the new location to check if the QuickBooks error 1311 is resolved or not.
Need To Get Professional Assistance?
The solutions described in this post can help you in troubleshooting the QuickBooks Error message code 1311. However, if you need further assistance in the error resolution, give us a call on our QuickBooks support number 1-(855)-856-0042. In no time, you will be connected with one of our dedicated QB experts for the eradication of QuickBooks error 1311.
