The QuickBooks payroll disappeared issue is one that many users face while working on the QB Online website. This generally occurs due to stored Intuit cache and cookies in your web browser, which can interfere with the proper functioning of the website. It can hamper your workflow and important business processes. You can fix it by clearing the cache and cookies from your web browser. In this blog, we’ll cover the troubleshooting methods you need to fix the payroll has disappeared from QuickBooks issue.
Has your payroll disappeared from QuickBooks Online? Don’t worry, contact our experts at 1-855-888-3080 today to resolve your issue in no time!
Table of Contents
Potential Causes if Your Payroll Function Disappeared from QuickBooks Online
Given in the list below are the factors that can potentially be the reason for your payroll disappearing in QB Online:
- A damaged web browser
- QuickBooks cache and cookies stored in your web browser
- Your web browser is outdated
- Third-party websites are causing interference with the functioning of QBO
These are the causes of the payroll disappearing from QB issue.
Methods to Resolve the QuickBooks Payroll Disappeared Without Any Notifications Problem
Listed below are the methods you can use to troubleshoot the QuickBooks Payroll has disappeared problem:
Use the QB Online Website in a Private Window
To ensure minimal interference from the cookies and cache stored in your web browser and third-party websites, you can use your QB Online website in a private browsing window. The shortcut keys you can use to open a private window in different web browsers are given below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
This would resolve the issue you were dealing with.
Clear Intuit Cookies and Cache
Stored QuickBooks cache and cookies in your web browser can cause the QB Online website to not function properly. This can be the reason why your payroll has disappeared from QuickBooks. You can resolve it by clearing the cache and cookies from your web browser. Check out our comprehensive guide on it to know more.
Add Intuit as a Trusted Website
You can add Intuit as a trusted website in your web browser if your QB Payroll has disappeared, with the following steps:
Google Chrome
- Click on Customize and Control Google Chrome
- The three vertical dots
- Select Settings
- Click on the Privacy and Security tab
- Select Site Settings
- Choose the Cookies and Site Data option
- Go to the Allow section
- Select Add
- Type in *intuit.com
- Press Add
Safari
- Open the Safari browser
- Type payroll.intuit.com in the search bar
- Hit Enter
- Click on the Bookmarks option from the top right corner
- Click on Add Bookmark
- Press Top Sites
- Click on Add
Microsoft Edge
- Open the Start menu
- Search for and open Internet Options
- Navigate to the Security tab
- Click on Trusted Sites
- Select the Sites button
- Add *intuit.com in the Trusted Sites window
- Press Add to save
- Lastly, hit OK
This would resolve the QuickBooks Payroll disappeared issue.
Use a Different Web Browser
If the issue isn’t resolved yet, you can use a different supported web browser to resolve the problem. Google Chrome is recommended by Intuit for the best browsing experience of the QB Online website. However, we have listed for you all supported browsers, along with versions below:
- Mozilla Firefox: Version 76 or newer
- Google Chrome: Version 78 or newer
- Safari: Version 12 or newer
- Samsung: Version 10 or newer
- Opera: Version 68 or newer
- Microsoft Edge: Version 79 or newer
Now, the payroll should be back on the QB Online website.
QuickBooks Payroll Disappeared – A Quick View Table
Given in the table below is a concise summary of this blog on the topic of payroll not showing up in QuickBooks:
| Description | The QuickBooks Payroll disappeared issue can occur while using the QB Online website. This can hamper your workflow and important business processes. |
| Its causes | Stored cache and cookies in your web browser, a damaged web browser, an outdated web browser, and third-party sites are interfering with QBO. |
| Ways to fix it | Use the QB Online website in a private window, clear QB cache and cookies from your web browser, add Intuit as a trusted site in your web browser, and use a different web browser. |
Conclusion
While trying to access the payroll section in QB Online, you might notice that the QuickBooks Payroll has disappeared. We have talked about the factors that can trigger this problem, along with the troubleshooting methods needed to fix it, in this blog. If you are still facing the same issue, contact our experts at 1-855-888-3080 today!
FAQs
Why has my payroll disappeared in QB Online?
Your payroll might have disappeared in QBO due to these reasons:
1. A damaged web browser
2. Stored cache and cookies in your web browser
3. Using an outdated web browser
4. Third-party sites interfering with QB Online
How do I bring back my payroll, which has disappeared in QB?
You can use these methods to fix the issue of QB Payroll disappearing:
1. Use the QB Online website in a private browsing window
2. Clear the Intuit cache and cookies stored in your web browser
3. Add Intuit as a trusted site in your web browser
4. Use a different web browser to open QB Online
This would bring back your disappeared payroll on the QB Online website.
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Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.