Fix QuickBooks Keeps Crashing or QB Shutting Down Error

When your QuickBooks Keeps crashing, it can cause unsaved data to get deleted. It can further lead to loss of crucial information and delay in work routine. Further, it can be really frustrating as the constant interruptions might challenge the user’s temper. Therefore, let’s get into this detailed guide that will help you eliminate this issue from the root. 

QuickBooks provides innovative and technically advanced solutions for accounting and related business processes. It offers a wide range of tools and features to make these processes easier for small and medium-sized businesses, but you may encounter the issue when QuickBooks Crashes. This might occur with or without any error messages. Through this article, we will discuss the various reasons that can cause the issue and the methods that can be applied to troubleshoot QuickBooks 2024 crashing issue.

Are you annoyed by the constantly interrupting QuickBooks keeps crashing error? Dial the support number +1-855-542-9309 and receive immediate assistance in rectifying the error.

What is QuickBooks Keeps Crashing Error?

QuickBooks crashing error emerges when a user attempts to open the application, access their files, or generally use the software. The app may start performing sluggishly, open then close, or even crash unexpectedly while performing a specific operation and QuickBooks Crashes when opening company file. Various reasons, like corrupted files, damaged installation, viruses, etc., are responsible for such issues to emerge. Whatever the reason, having an adequate guide handy to troubleshoot QuickBooks desktop 2022 crashing quickly is required to eliminate any future hassles and data risks.

Keep reading this article to find out more about why does QuickBooks keep crashing and what you can do to rectify the issue.

Recommended To Read – How To Fix QuickBooks Subscription has Lapsed Error

Primary Reasons behind the QuickBooks crashes unexpectedly in Windows 10/11

QuickBooks desktop crashing might appear with an error message saying that “A problem caused the program to stop working correctly or Windows is trying to find a solution”. Sometimes, the application may just crash restricting you from any operations further, and you may lose unsaved work when it happens.

The Problem QuickBooks desktop keeps crashing mostly arrive either the computer have the problem itself or QuickBooks have issue to Run on a particular computer. Updating QuickBooks and windows to the latest version is the primary priority effort to make fix QuickBooks desktop crashes when opening. Moreover, We have enlisted the below causes for “QuickBooks Crashes immediately” aside from discussed above:-

• QuickBooks app keeps crashing, usually the result of a damaged QBWuser.ini file. This file is crucial because it stores initialization information used by the QuickBooks application.
• Another reason why does QuickBooks keep crashing is that the company file is damaged.
• You could wonder “Why my QuickBooks is frozen” and why QuickBooks desktop crashes on startup? All this can happen due to the incomplete installation of QuickBooks. Network connectivity issues or other interruptions might lead to missing, incomplete, or partial installations that later turn to the QuickBooks crashing when opening error.
• You can also experience QuickBooks crashing when you are using a low-end PC. It may prompt you to search for how to close QuickBooks when frozen.
• An alternative reason behind QuickBooks Shutting Down on loading time can be a corrupted hard disk. If the hard drive where your company files are stored is damaged, it can lead to QuickBooks crashes when opening company file error.
• QuickBooks desktop keep crashing due to damaged QuickBooks program files or an invalid installation source. It may also lead to QuickBooks opens and disappears error.
• If the company file name is very big or it has various special characters, then it may cause the application to run with a lag, and the application may crash eventually, leading to QuickBooks desktop 2023 crashing.
• A damaged or incompatible Windows operating system is also a big reason for the error. Further, you may ask why does QuickBooks keep logging me out. It may be due to an outdated Windows OS or an operating system not matching the compatibility requirements of the QuickBooks application can face QB crashing errors.
• Due to QuickBooks Bex Error, users might fall into the trap of QuickBooks desktop Keeps Crashing. QB Bex error is an error interfering with Windows data execution, wherein the application starts storing more data than the storage memory permits.
• QuickBooks automatically Crahes when using an outdated QuickBooks application can also lead to frequent freezing, hanging, and crashing of the application.
• Virus or malware attacks are also responsible for triggering QuickBooks keeps shutting down errors. They can harm the company file and damage the data to the point that the user may not be able to retrieve it.
• There can be unrecoverable QuickBooks errors that may keep arising and causing the QB application to shut down. QuickBooks desktop frozen even causes problems in accessing the tools and features of the app. 
• Third-party interruptions in QuickBooks functioning are another problem that may cause QuickBooks 2022 keeps crashing error.
• QuickBooks Crash error might arise due to missing or damaged MS Office components. Accidental deletion of these files can cause various problems in QB’s running.
• Directory file problems might also be the reason to wonder why does my QuickBooks keep crashing. 

Either one or more of these reasons may be responsible for QuickBooks Crashing. However, before we delve into troubleshooting the error, we need to consider its consequences. 

You can also read this expert suggested guide if you are facing the QuickBooks Error 1606

Signs to Identify when QuickBooks Keeps Shutting Down

Identifying the QuickBooks desktop is frozen issue correctly helps a lot in troubleshooting it. However, its after-effects should also be known so you can prevent it from happening again. Various symptoms to identify when the QuickBooks closes unexpectedly error strikes are listed below for you:

1. You would not be able to open your QuickBooks Desktop application even after multiple attempts and the QuickBooks stuck on loading screen happens.
2. The running application starts to crash frequently and QuickBooks Loading Extremely Slowly.
3. The Operating System of your computer crashes suddenly.
4. QuickBooks 2024 keeps crashing while performing an operation.
5. You may receive repeated error messages for application failure.
6. You may experience “QuickBooks crashes registering“ and QuickBooks desktop Pro 2023 keeps crashing.
7. Error “Quickbooks crashes when opening company file” is way more often seen than other symptoms.
8. QuickBooks desktop keeps shutting down while sending the paychecks.
9. in some instances, QuickBooks open but does not work appropriately.  

Note: Symptoms discussed above may differ from QuickBooks to QuickBooks version, So we suggest you to contact QuickBooks Team via +1-855-542-9309 to troubleshoot QuickBooks Keeps Crashing.

How to Troubleshoot “Quickbooks Desktop keeps crashing” Error

Now that we are aware of the reasons that can cause the “QuickBooks crashes unexpectedly” error, we can also identify the issue if it occurs through its symptoms. Let us now analyze the various methods that can be applied to resolve “QuickBooks desktop crashes when opening company files.” Various methods based on the instances when it happens have been listed below for you:

Case 1: If the QuickBooks crashes when performing a day-to-day activity

In case 1, we have covered 4 methods to respond to the query, “why does QuickBooks keep crashing” when the user performs a regular activity on the application.   

Method 1: Restarting the Device and Application

If your QuickBooks crash, then you should restart your device and rerun the application. Follow these steps:

• Click on the cross button to close the application if QB keeps crashing.
• If you can’t move your mouse cursor or the Windows fails to respond to your commands, then keep pressing the power button.
• Restart the application through the ‘Start menu’ or the icon on your desktop to resolve the QuickBooks Crashes when opening company file error.
• Go to the ‘Control panel’ of your computer and search for the anti-virus program.
• Turn the antivirus off if it’s running to ensure it doesn’t interrupt QB’s seamless running, leading to QuickBooks crashes on startup.

Method 2: Using QuickBooks System Repair Tool

QuickBooks System Repair Tool can be downloaded from Intuit’s website and then installed on your computer. Follow these steps further to resolve the QuickBooks desktop crashes immediately issue:

• Close all the running programs and install the QuickBooks File Doctor Tool.
• Open the tool after installation completes and browse the Company file to rectify QuickBooks crashes when opening.

• Click on the ‘Continue’ button to initiate the repair process.
• The tool will take some 20 minutes or more depending on the size of files to scan and repair the issues.
• Try to open the company file again after the process completes and see if QuickBooks keep crashing.

Method 3: Renaming the Qbuser.ini file

QB.ini file is an important file that is responsible for keeping all the basic information related to the user and configuration during the program launch. A damaged or corrupt QB.ini file can also result in the occurrence of QuickBooks keeps crashing Windows 10. This can be resolved by renaming the file. Follow the steps as provided:

1. Reach the directory folder of the QuickBooks application in your system folder(mostly C drive).
2. Find the (.ini) extension files from the folder.
3. Rename the files to Qbw.ini.old to eliminate the QB crashes when opening error.
4. Add .old extensions to these files and save it.
5. Renaming these (.ini) files will delete all rundown records, and thus you should open the company file and then change the file name while you resolve QuickBooks crashing on startup.
6. You should rename the DataStore.ecml file and then restart the device again.
7. Try to open the application again and see if the QuickBooks Pro keeps crashing error resolves.

Method 4:  Use Quick fix my program to stop “QuickBooks Keeps Shutting Down”

If the error “QuickBooks 2024 keeps crashing” persists, then you should run the ‘Quick Fix my Program’ option from QuickBooks Tools Hub to resolve the QuickBooks desktop keeps crashing issue. You can also apply clean Install in selective startup mode to eliminate the error.

Case 2: QuickBooks crashes when reconciling Accounts

If, when you are trying to reconcile accounts, QuickBooks shuts down randomly, you can resort to any of the following resolution methods to get rid of the annoying error:

Method 1: Revise the adobe reader Preference to fix Quickbooks crashes when reconciling

Resolve QuickBooks starts to open then crashes error by revising the adobe reader preferences. To revise the adobe reader preferences, first-of-all, Open adobe reader. Click on the Edit Tab afterward and select the preferences option. Now Click on the Internet Option and Unchecked PDF view on the browser. Tap on Okay and close the adobe reader application. Now go back and start the QuickBooks and reconcile the same report. If QuickBooks crashes when reconciling, so step ahead and place a call at +1-(855)-542-9309 to get a right-away resolution for QuickBooks Crashes after login.

Case 3: QuickBooks crashing while opening the company File

Another instance when users might encounter the QuickBooks desktop keeps Crashing error is when they attempt to open their company file. You can resolve this issue through the following methods:

Method 1: Manually Rename the ND and TLG file

• Begin with closing all the processes related to QuickBooks to prevent QuickBooks 2022 crashing after login.
• After that, You need to navigate the QuickBooks company file directory.
• Now, You need to check for the File with ND and TLG extension.
• Now Change the extension of both file.
• Restart the computer and go back and open your QuickBooks. Check if QuickBooks crashes. 

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Case 4: Other instances

Other cases when you might wonder why does my QuickBooks keep shutting down can be many. However, you can resolve them through the following methods. 

Method 1: Utilize QuickBooks Tool Hub

QuickBooks Tool Hub is your one-stop place to troubleshoot all of QuickBooks errors. So when you question why my QuickBooks keeps shutting down, you should resort to this tool:

• Go to the official website of Intuit QuickBooks to find the link to download the QB Tool Hub.
• After clicking this link, you need to save the tool hub file to an accessible and easy-to-find location on the system to rectify QuickBooks 2023 crashing after login.
• Once your download finishes, you need to get back to this location and double-click the QuickBooksToolHub.exe file. 
• The installation procedure will begin with numerous wizards popping up while you resolve QuickBooks shuts down after login.
• Agree to the terms and conditions as they arrive and also accept the instructions on the screen for installation. 
• While resolving QuickBooks desktop 2022 crashing on startup, keep following these steps. After completing this procedure, you are free to open and use the tool hub. 

In the QuickBooks Tool Hub, you will find numerous features that will help you fix the QuickBooks shuts down when opening errors. This includes:

• Install diagnostic tool- If incomplete installation or faults in installation have led you to QuickBooks randomly Crashes error, you need to consider the QB install diagnostic tool for resolution. It is available in the Installation issues tab in the tool hub. 
• Database Server Manager- You may face problems running QuickBooks, leading to QuickBooks desktop 2023 crashing on startup because of problems in the database server manager of the QB. It may lead to network issues. So, run the QuickBooks Database Server Manager tool from the Network Issues section of the QuickBooks Tool Hub to resolve the QuickBooks 2023 crashes when opening company file error.
• QuickBooks File Doctor- If the company file is facing errors like crashing when opening it or QuickBooks crashes after login, run the QuickBooks File Doctor tool or the Quick Fix My File tool from the Company File Issues section in the Tool Hub. 
• Quick Fix My Program- If your program is causing issues answering your query, “why does QuickBooks keep shutting down,” you need to run the Quick Fix My Program utility from the Program Problems section. 

Method 2: Suppress QuickBooks Desktop

If you don’t know why does my QuickBooks keep crashing, suppress your QB Desktop as follows:

• First, press and keep holding the Ctrl key on the keyboard.
• Next, you need to double-click the QuickBooks Desktop icon on your system to rectify the why does QuickBooks desktop keep kicking me out error.
• Do not release the Ctrl key on the keyboard until you see the No Company Open window pops up on the screen.

After suppressing the QuickBooks Desktop icon, follow the steps mentioned below to resolve the QuickBooks 2022 crashing error:

• When the No Company Open window appears, you must select the required company file to resolve QuickBooks 2023 crashing.
• Next, press and hold the Alt key on the keyboard. Further, proceed to click the Open button. 
• If you see a dialog box appearing on the screen prompting you to fill in the admin credentials, do so after releasing the Alt key. 
• After entering this information, again hold the Alt key until the company file opens fully on the screen. Check if you still have the problem that makes you wonder why QuickBooks Keeps Crashing windows 11 on me. 

Method 3: Use the Rebuild and Verify Data 

If you do not know the answer to “why does QuickBooks desktop keep crashing,” you need to run the verify and rebuild data utility in-built into the QB Desktop. Do it as follows:

• Launch the QuickBooks Desktop application and resort to the File menu. 
• Now, select the Utilities option in the file menu when rectifying QuickBooks not responding when opening company file.
• After clicking it, you will find the Verify Data and Rebuild Data utilities. 
• First, run the verify data utility to detect any errors in the system.
• Let it take the time it needs while you wonder why does QuickBooks keep Crashing.
• It will yield the answer, and if any errors are present, it will show them. 
• Next, you need to run the rebuild data utility to resolve QuickBooks Crashing errors.
• Go to the file menu, followed by Utilities and the rebuild utility option. 
• It will scan the files and attack the root causes to get them back to the desired way and fix the QuickBooks crashes after login error.

Method 4: Copy and paste the company files to the desktop

Another method to resolve the why does my QuickBooks desktop keep Crashing error is by copying your files to the desktop and opening them. Changing the location of your files will let you know if the error relates to the file or the location. Do so as follows as you resolve QuickBooks shuts down automatically problem:

1. On the Desktop screen, you need to right-click and choose the New option.
2. Further, opt for the folder option and create a new folder while you rectify the QuickBooks crash when sending email.
3. Next, go to the current company file location.
4. Copy your company files from here to get rid of QuickBooks Crashing Windows 10.
5. Now, Return to the folder you created just now.
6. Choose the Paste option after right-clicking or pressing the Ctrl + V keys on the keyboard simultaneously to eliminate QuickBooks 2023 keeps crashing.
7. Now when QuickBooks hangs, press and hold the Ctrl key on the keyboard. Keep holding it till you see the No company open window emerge on the screen.
8. From the drop-down menu, select the Open or Restore an existing company option when QuickBooks send forms crashes.
9. After the company file opens, select the Next tab.
10. If QuickBooks frozen issue affects you, return to the new folder to open the company file.

When undertaking this process, consider the following points:

1. The problem QuickBooks crashes lies with the location or folder hosting your company file if you can open both the sample file and company file in the new location. 
2. If you see the sample file opening, but the QuickBooks company file doesn’t open and shows the QuickBooks 2021 crashing error, copy the file to a new folder to detect what is causing the problem. See whether the problem lies with the company file or the location.
3. If the sample file shows errors like QuickBooks Pro 2021 keeps crashing, it means you need to repair the installation of your QuickBooks Desktop application. 

Method 5: Fix the QuickBooks Desktop

Repair your QB Desktop from the Control Panel to fix your installation issues causing QuickBooks Pro 2023 keeps crashing error. The steps to do so are as follows:

1. Launch your Control Panel from the system’s Start menu, Run window or the desktop to resolve the QuickBooks desktop Crashes unexpectedly. 
2. Choose the Programs and Features option and hit the Uninstall a program option.
3. If you’re wondering what to do when QuickBooks crashes, select the QuickBooks application from the list of programs currently installed on the system. 
4. Choose the Uninstall/ Change tab.
5. Follow the steps that initiate repairing QuickBooks desktop 2022 keeps shutting down error.  
6. Opt for the Repair option and complete the instructions that pop up when you do so.
7. In the end, hit Finish and see if you get an adequate response to why is QuickBooks keeps crashing. 

Method 6: Clean Install QuickBooks Desktop

Another excellent method to rectify QuickBooks crashing on its own is a clean installation. You can undertake this method as follows:

Uninstalling QuickBooks Desktop to rectify QuickBooks desktop 2023 keeps shutting down:

1. Begin by uninstalling the QuickBooks Desktop application.
2. The steps to follow for the same are going to the control panel.
3. Then, hit the Programs and Features option to eliminate QuickBooks 2023 Keeps Crashing Issue.
4. Choose the Uninstall a program section.
5. Find and click QuickBooks Desktop from the installed programs list. 
6. Keep following the instructions relating to the uninstallation process for a successful resolution to QuickBooks crashes when sending email. 

Download the Clean Install Tool

Next, you need to undertake a clean installation through the clean install tool when QuickBooks down as follows:

1. Locate the clean install tool online and download it from an authentic source.
2. Follow the instructions to install the file. 
3. Operate it and fix every issue that leads to QuickBooks 2023 crashes after login. 

Reinstall the QuickBooks application to resolve QuickBooks Keeps Crashing Windows 10/11:

1. Now, you need to install the QuickBooks Desktop application from the official Intuit website.
2. Download it to an easy-to-find location and then access the folder where this file is saved while you rectify QuickBooks desktop 2023 keeps crashing.
3. In the folder, locate the QuickBooksToolHub.exe file and double-click it.
4. While you resolve QuickBooks desktop 2022 keeps crashing, begin its installation by following all the prompts on the screen.
5. Enter the information necessary, like the license key, service keys, and other crucial data to rectify QuickBooks desktop pro 2023 keeps crashing.
6. Accept all the terms and conditions that emerge while installing the QB Desktop. 
7. See if QuickBooks keeps crashing. 

Method 7: Turn the Windows Firewall Off

When Windows Firewall restricts QuickBooks from functioning properly, users encounter QuickBooks Crashes right away error. Disable the Firewall as follows:

1. Go to the Start menu or Task Manager to access the Windows search bar. 
2. Locate the Windows Firewall and tap OK to answer why does my QuickBooks keeps crashing.
3. Go to the Settings of your system.
4. At the left side of the pane, you need to click the option that states Turn Windows Firewall On or Off while you resolve QuickBooks shuts down when emailing invoices.
5. Next, click the Disable option for both public and private networks.
6. Confirm this selection and start your system again. Try running QuickBooks again and see if QuickBooks desktop crashes when opening company file. 

Method 8: Operate the SFC and DISM Scans

The System File Checker utility is exceptional in scanning and repairing your files and the system. Further, DISM stands for Deployment Image Service and Management optimizes images and eliminates errors in there that cause QuickBooks crash when opening company file. The steps are as follows:

1. Type cmd to open the command prompt window in the Start menu.
2. Right-click the command prompt icon to run it as administrator to rectify QuickBooks is frozen. 
3. After the command prompt window opens, you need to type SFC/Scannow after C:\windows\system32>.
4. After the scan runs and finishes its job, check if you still get QuickBooks crashing after update. 

Next, follow the below-given commands:

1. Open the CP window as administrator as given in the steps above when beginning QuickBooks Crashing up. 
2. Run the following commands one by one only after finishing the preceding command:
   – DISM /Online /Cleanup-Image /CheckHealth
   – DISM /Online /Cleanup-Image /ScanHealth
   – DISM /Online /Cleanup-Image /RestoreHealth

Run these commands properly and then check if QuickBooks desktop Pro 2024keeps crashing. 

Method 9: Clean Boot the System in Selective Startup

Eliminate the interference of third-party applications while QB is running to get rid of QuickBooks 2024 crashing as follows:

• Hold the Windows and R keys together to launch the Run window and type Msconfig in the search space.
• When the system configuration window opens, select the General tab, followed by Selective Startup, and then the Load System Services option.
• Further, go to the Services tab to answer why does QuickBooks keep kicking me out.
• Hit the option that states Hide all Microsoft services.
• Eliminate QuickBooks not responding on startup as follows. Select the Disable all option. Go to the Startup tab to open the task manager.
• You will notice a new window with all the startup applications opening.
• End the processes of all the applications you are not using currently here while you learn how to force quit QuickBooks.
• When the disable process finishes, click OK and apply the configuration settings.
• Restart the device and check if you get QuickBooks shutting down.  

Read Also – Fix QuickBooks Backup Failed

Closure…

Through this article, we discussed the various reasons due to which QuickBooks Crashing and the various methods to troubleshoot the issues. You should be able to resolve the error through the methods stated above. If you are still facing the issue and you need help from an expert to assist you through the process of troubleshooting, then contact QuickBooks Support at Helpline Number +1-(855)-542-9309.

Note: You may also get some of these issues while installing, updating or running the QuickBooks Application: “QuickBooks company file not found, QuickBooks display issues, QuickBooks file exists error“. Check these guides out and if you are still not sure how to fix them then you can reach to a QB professional by dialing the above mentioned number.

QuickBooks keeps crashing/ Shutting Down FAQ’s

Erica watson

Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.