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How to Troubleshoot the QuickBooks Error 1402? Guided Steps

The QuickBooks error 1402 is an installation error that can occur when you try to install the QB Desktop application or its updates on your PC. This is generally caused by damaged Windows components or third-party applications interfering with the QB Desktop installation procedure. It can hamper your workflow and important business processes. You can fix it by using the QuickBooks Install Diagnostic Tool from the QB Tool Hub. We’ll cover the methods you need to know to troubleshoot this error in this blog. First, let us start with the causes of error 1402 while installing QuickBooks update.

Are you having trouble installing the QuickBooks Desktop application or its updates? Feel free to contact our experts today to resolve your problem in no time!

You may also see:  How to Resolve the QuickBooks Error 2000

Potential Causes of Error 1402 When Installing QuickBooks Desktop

Given in the list below is a concise summary of this blog on the topic of the QuickBooks Desktop error 1402:

  1. Missing installation files while installing the QB Desktop app
  2. A damaged Microsoft .NET Framework
  3. A damaged Microsoft MSXML
  4. Damaged Windows components can also cause this issue
  5. The Firewall is blocking the QB Desktop application
  6. Third-party apps are interfering with the QB Desktop installation process

These are the causes of the QB Desktop error 1402.

Methods to Resolve to the Message: QuickBooks Error 1402 Could Not Open Key

Listed below are the methods you can use to troubleshoot the QuickBooks Desktop error code 1402:

1. Use the QB Install Diagnostic Tool

You can use the QB Install Diagnostic Tool from the QB Tool Hub in order to resolve the QuickBooks error 1402 with the steps given below:

  1. Download and install the QuickBooks Tool Hub
  2. Open the QB Tool Hub app
  3. Navigate to the Installation Issues tab
  4. Click on the QuickBooks Install Diagnostic Tool
    QuickBooks Install Diagnostic Tool
  5. Let the tool run
  6. It can take up to 20 minutes to finish working

This should resolve the installation error.

2. Install the QB Desktop App in Selective Startup

To avoid third-party apps interfering with the QB Desktop installation process, you can install it in selective startup mode with the steps given below:

  1. Hit Windows + R to open the Run menu
  2. Type in msconfig
  3. Press OK
  4. Navigate to the General tab
  5. Click on Selective startup
  6. Press the Load system services option
  7. Go to the Services tab
  8. Mark the Hide all Microsoft services checkbox
    Hide all Microsoft Services
  9. Press Disable all
  10. Unmark the Hide all Microsoft services checkbox
  11. Choose Windows Installer from the list of services
  12. Hit OK
  13. Press Restart on the System Configuration window
  14. Install the QuickBooks Desktop app
  15. Open the Run menu again
  16. Type in msconfig
  17. Hit Enter
  18. Go to the General tab
  19. Click on Normal startup
    normal startup
  20. Press OK
  21. Press Restart on the System Configuration window

Now, the QuickBooks error message 1402 should be fixed.

3. Register the MSXML DLL Files

You can register the MSXML DLL files in order to resolve the QuickBooks Desktop error 1402 with the steps given below:

For 64-Bit Operating Systems:

  1. Open the Start menu
  2. Search for and open the Command Prompt
    • Right-click and open the Command Prompt as an administrator
      run cmd as administrator
  3. Go to the C: prompt
  4. Type in cd\windows\syswow64
  5. Hit Enter
  6. Then, feed in regsvr32 MSXML6.dll
  7. Press Enter

For 32-Bit Operating Systems

  1. Open the Run menu
    • Press Windows + R
  2. Then, type cmd
  3. Hit Enter
  4. Now, type regsvr32 MSXML6.dll
  5. Press Enter

You would now be able to install the QB Desktop app with no issues.

4. Repair the MS NET Framework

A damaged Microsoft .NET Framework can cause your QuickBooks Desktop app to not install or have installation issues. You can fix the NET Framework with the following steps:

  1. Close all open programs
  2. Navigate to the Start menu
  3. Search for and open the Control Panel
  4. Click on Uninstall a Program
    • Don’t worry, you don’t have to uninstall anything
  5. Select the Turn Windows features on or off option
  6. Find .NET Framework in the list

Then, proceed to follow the steps based on which given scenario matches yours:

If the .NET Framework Checkbox Isn’t Marked

  1. Mark the checkbox to turn on the .NET Framework
  2. Press OK to save the changes
  3. Restart your PC

If the .NET Framework Checkbox is Marked

  1. Select the checkbox again to turn off .NET Framework
  2. Don’t turn it on yet
  3. Hit OK to save the changes
  4. Restart your PC
  5. Then, turn on the .NET Framework again using the steps given above

This would patch the QuickBooks error code 1402.

5. Make Firewall Exceptions for the QB Desktop App

If the Windows Firewall is blocking the QB Desktop app, you can come across the QuickBooks error 1402 while installing it. To fix this, make Firewall exclusions for the QBDT application’s executable files given in the table below, using the following steps:

Executable FilesLocation of the Files
AutoBackupExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
Dbmlsync.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
DBManagerExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
FileManagement.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
FileMovementExe.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QuickBooksMessaging.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBW32.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBDBMgrN.exeC:\Program Files\Intuit\QUICKBOOKS YEAR
QBServerUtilityMgr.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBCFMonitorService.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBLaunch.exeC:\Program Files\Common Files\Intuit\QuickBooks
QBUpdate.exeC:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate
IntuitSyncManager.exeC:\Program Files\Common Files\Intuit\Sync
OnlineBackup.exeC:\Program Files\QuickBooks Online Backup

You can make exceptions for these files using the steps given below:

  1. Open the Start menu
  2. Search for the Windows Firewall
  3. Open the Windows Firewall
  4. Select the Advanced Settings option
  5. Then, right-click on Inbound Rules
    • You will have to create Outbound Rules after creating Inbound Rules
  6. Click on New Rule
  7. Select Program
  8. Press Next
  9. Proceed to click on This Program Path
  10. Now, choose Browse
  11. Locate and select one of the executable files given in the table above
  12. Hit Next
  13. Click on the Allow the Connection option
  14. Press Next
  15. Ensure all profiles are marked if you are prompted
  16. Hit Next
  17. Create a rule
  18. Name it something like QBFirewallException(name.exe)
  19. Repeat the steps for each executable file given in the table above

Now, just repeat the steps again to create Outbound Rules. Just right-click on Outbound Rules instead of Inbound Rules after you select Advanced Settings and follow the rest of the steps as they are.

6. Use the Compatibility Troubleshooter

The compatibility troubleshooter can be used to resolve the QuickBooks error message 1402 with the steps given below:

  1. Navigate to the location where you downloaded the QB installer
  2. Right-click on the installer
  3. Click on the Properties option
  4. Navigate to the Compatibility tab
  5. Select Run compatibility troubleshooter
  6. Click on Try recommended settings

Now, try to install the QB Desktop app again.

7. Use Quick Fix My Program

You can use the Quick Fix My Program tool from the QB Tool Hub in order to resolve the QBDT error code 1402 with the steps given below:

  1. Open the QB Tool Hub application
  2. Navigate to the Program Problems tab
  3. Click on Quick Fix My Program
    Quick Fix My Program
  4. Let the tool run

The tool would run and fix the QB Desktop application.

8. Verify and Rebuild the Company File Data

If you are facing the QuickBooks error 1402 while installing the updates of the QB Desktop app, it can be due to a damaged company file. You can verify and rebuild your company file data to fix it with the steps given below:

  1. Open the QB Desktop app
  2. Go to the File menu
  3. Click on Utilities
  4. Select Verify Data
    verify data
  5. Now, navigate to the File menu again
  6. Select Utilities
  7. Click on the Rebuild Data option
    Rebuild data
  8. QB will ask to back up your company file before rebuilding your data
  9. Hit OK
  10. A backup is needed to rebuild your QB company file data
  11. Select where the backup would be saved
  12. Press OK
  13. Make sure not to replace an existing backup file
  14. Enter a unique name in the File name field
  15. Hit Save
  16. You will get the message stating that Rebuild has completed
  17. Hit OK

You would now be able to install the QB Desktop application.

9. Utilize the File Doctor Tool

You can use the QB File Doctor from the QB Tool Hub for patching the QuickBooks error 1402 with the steps given below:

  1. Open the QB Tool Hub app
  2. Navigate to the Company File Issues tab
  3. Click on Run QuickBooks File Doctor
    QuickBooks File doctor tool
  4. It can take up to a minute to open
    • If it doesn’t open, search for QuickBooks Desktop File Doc and open it manually
  5. Select your company file from the dropdown menu
    • If you can’t see your file, select Browse and search to find your file
  6. Click on the Check your file option
  7. Press Continue
  8. Enter your QB admin password
  9. Hit Next

You should now be able to install the updates of the QB Desktop app.

10. Edit the Permissions of the Temp Folder

Inadequate permissions of the temp folder can cause the QuickBooks error code 1402 to appear on your screen. You can fix this by following the steps given below:

  1. Press Windows + R
  2. This would open the Run menu
  3. Type in %temp% in the Run menu
  4. Hit Enter
  5. The temp folder would open
  6. Right-click on the folder
  7. Select Properties
  8. Navigate to the Security tab
  9. Click on Edit
  10. Highlight your Windows username
  11. Mark the Full Control checkbox under the Allow column
  12. Hit OK twice

Now, the problem should be resolved.

QuickBooks Error 1402 – A Quick View Table

In the table below is given a concise summary of this blog on the topic of the QuickBooks Desktop error code 1402:

DescriptionThe QuickBooks error 1402 is an installation error that can occur when you try to install the QB Desktop application or its updates on your PC. This is generally caused by damaged Windows components or third-party applications interfering with the QB Desktop installation procedure. It can hamper your workflow and important business processes.
Its causesMissing installation files while installing the QB Desktop app, a damaged Microsoft .NET Framework, a damaged Microsoft MSXML, damaged Windows components can also cause this issue, the Firewall is blocking the QB Desktop application, and third-party apps are interfering with the QB Desktop installation process.
Ways to fix itUtilize the QuickBooks Install Diagnostic Tool, install the QB Desktop app in selective startup mode, register the MSXML DLL files, repair the MS .NET framework, create Firewall exclusions for the QB Desktop application, use the compatibility troubleshooter for the installer, utilize Quick Fix My Program, verify and rebuild your company file data, use the QuickBooks File Doctor, and edit the permissions of the temp folder.

Conclusion

The QuickBooks error 1402 is an installation error that can occur when you try to install the QB Desktop application or its updates on your PC. This is generally caused by damaged Windows components or third-party applications interfering with the QB Desktop installation procedure. It can hamper your workflow and important business processes. We have covered the factors that can trigger this issue to appear on your screen, along with the methods you need to troubleshoot it, in this blog. If you are still facing the same problem and are unable to install the QuickBooks Desktop app, feel free to contact our experts who can resolve your issue at a moment’s notice.

FAQs

Why am I seeing the QuickBooks error code 1402?

You can be seeing the QuickBooks error code 1402 due to these reasons:
– Missing installation files while installing the QB Desktop app
– A damaged Microsoft .NET Framework
– A damaged Microsoft MSXML
– Damaged Windows components can also cause this issue
– The Firewall is blocking the QB Desktop application
– Third-party apps are interfering with the QB Desktop installation process

Can repairing specific Windows components manually help fix QuickBooks error 1402?

Yes, you can rectify error 1402 by repairing Windows components manually. Do it as follows:
– Download MS Windows Update Troubleshooter.
– Double-click Windows Update Diagnostic to launch it.
– Next, choose Windows update from the drop-down menu.
– Press next and select the option to run as administrator.
– In the end, close the window with a click on X. 
Before implementing any steps, you must take a backup of company files. Also, deleting junk and temporary files regularly can prevent QB error 1402 from attacking.

What is the meaning of error code 1402 in QuickBooks Desktop?

QuickBooks error 1402 is an error that mainly appears when you are operating, installing, or opening QuickBooks Desktop in the company file. It also appears when you run the corrupt QuickBooks payroll accounting software within the Windows or Mac OS X operating system. 

How do I fix the error 1402 in QuickBooks?

You need to update your QuickBooks version or the Windows version, use the selective startup mode, enable the Mixrosoft .NET framework, making QuickBooks as an exception for your antivirus, or reinstalling adobe flash playern to fix the error 1402.

Must Read:-

How to Fix QuickBooks Error 1904 (Installation File Issue)

Resolve QuickBooks Error 1334: When Installing or Updating

Fix QuickBooks Error 1723 : Windows Installer Package 

Fix QuickBooks Update Error 1603 when install QB Desktop

Fix QuickBooks Error 1712 [when installing QB for Desktop]

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