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QuickBooks Error OLSU-1024: Troubleshooting and Solutions

QuickBooks error OLSU-1024 can arise unexpectedly and lead to considerable problems in accessing bank feeds. Consider this guide your gift if you’re affected by this error and need immediate resolution. Keep reading and find all the answers to the issue.

Error OLSU-1024 in QB can take place when a regular QB user tries to create an account to sync bank feeds. QuickBooks enables users to sync their bank account in the QuickBooks application with the help of the QuickBooks Online banking feature. Syncing the bank account can help you to download the banking transactions to track your income and expenses in reduced time and effort. When you connect your bank account, QBO enables you to download the last 90 days transactions in the application. However, if you are getting QuickBooks error OLSU-1024 when downloading your transactions, read this post until the end.

If you are facing the error OLSU-1024 in QuickBooks and need immediate technical assistance, dial our QuickBooks banking error support number 1-(855)-542-9309 and talk to our qualified QB experts

What Does QuickBooks Error Code OLSU-1024 Mean?

When trying to create an online bank account in the QuickBooks application, you can get QuickBooks error message OLSU-1024 on your screen that states, “An error occurred while updating the branding files! Please restart the Online Banking Setup Wizard to initiate the update process again.” The error can come into sight if your Financial Institution Directory is not updated. Several other reasons can also promote QuickBooks banking error OLSU-1024.

The banking error in QuickBooks OLSU-1024 makes it difficult for users to access their banking account and feed. In addition, the bank feeds do not get synced. Thus, the transactions may not get updated, leading to inaccuracies in users’ accounts. Therefore, resolving this error timely is pretty critical.

What Are the Possible Reasons Behind the QuickBooks Online Banking Error OLSU-1024?

QuickBooks online banking error OLSU 1024 can take place due to the below-given reasons:

  • If you are using an outdated version of the QuickBooks application.
  • When FIDIR is not stored to a suitable location.
  • Corrupted Windows can also trigger the QuickBooks Online error OLSU-1024.
  • The inability of your Financial Institution Directory to record your bank’s transaction.
  • Infected QuickBooks company file due to the virus or malware attack.
  • If you haven’t updated your Windows in a while, you may encounter Intuit QB error message code OLSU-1024. 
  • The error message may arise if the problem is on your bank’s server side. It may hinder the process. These problems include any messages or notifications from the bank that you haven’t responded to in your account. Your financial institution may have made specific changes in its service offerings.
  • An inactive account set up in online banking can attract this error.
  • Problems with the internet connection are also responsible for the issue.
  • Company file issues can also lead to this error.
  • The download or import format may not be compatible, and it may lead to QuickBooks banking error OLSU-1024. 
  • Your banking information may not be stored in the correct location.
  • You may not have sufficient support from your bank for online banking.

These triggers can lead you to face QuickBooks Error Message Code OLSU-1024. You will require proper troubleshooting methods to resolve the error.

Pre-requisites to Troubleshooting QuickBooks Error OLSU-1024

Before you begin to troubleshoot QuickBooks error message OLSU-1024, you should consider the following points:

Check your internet connection

Ensure you have an active internet connection to download transactions and send emails. If the internet connectivity is okay, check the firewall and security settings.

Verify the QuickBooks Version

Make sure your QuickBooks application version is not outdated. If your application is not up-to-date, you need to do so by going to the Help menu and choosing Update QuickBooks Desktop. 

Download the bank transactions to your QB company file

You can continue if you have downloaded the bank transactions to your company file in QuickBooks. If not, connect to the bank to verify the information. Ensure the bank faces no outages later. 

Verify your QuickBooks Login Information

Before troubleshooting QuickBooks online banking error OLSU-1024, check that you can log in to your account outside of QuickBooks software, like a website. If it’s not the case, connect to your bank and verify the information. 

Are the results tallying with Classic View Register?

If yes, you can continue troubleshooting QuickBooks update error OLSU-1024. If not, the user should switch to the register or classic mode and import or download the transactions again. Move to the Edit menu and select the preferences option. Tap checking from the left pane, followed by the company preferences tab. Next, click the Classic Register View under the Bank Feeds tab. 

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How to Resolve Intuit Error Code OLSU-1024?

Once you are aware of the possible reasons behind the QuickBooks error OLSU-1024, follow the below-given steps to resolve the error:

Solution 1: Update Your QuickBooks Application

Updating QuickBooks to the latest release can fix the QuickBooks bank feed error OLSU-1024. If not, it can at least streamline the troubleshooting procedure. To update:

  • Go to the Update page and then your QuickBooks product should be picked automatically. If not, you need to hit the Change button and choose your QB product manually.
  • Select a suitable way to update the QuickBooks application from the given option and move to the next step.
  • Wait for the update process to finish and then restart the QuickBooks application.

If the QuickBooks error code OLSU-1024 continues, try the next troubleshooting solution.

Solution 2: Repair Your QuickBooks Application

Repairing the damaged QuickBooks can fix the damaged QuickBooks company files. Perform the below-given steps to repair the damaged QuickBooks:

  • Press Windows + K keys on your keyboard.
  • Next, hit Uninstall or Change a program.
  • Proceeding further, select QuickBooks from the list and then further select Uninstall or Change.
  • When the new window opens, click Next and select Repair to fix the damaged QuickBooks company file.
  • Now click Next, then Repair and then further click Finish.

If the QuickBooks error OLSU 1024 continues, move to the next solution.

Solution 3: Modify fidir.txt File Preferences

If your FIDIR is not stored to a suitable location, you need to edit the preferences for fidir.txt file by following the below-given steps:

  • Navigate through the given path to reach fidir.txt file: C:\ ProgramData\ Intuit\ QuickBooks 20XX\ Components\ OLB\ branding\ filist.
  • On finding, right-click on the file, and a drop-down list will show up.
  • Choose Properties from the drop-down menu.
  • Mark the checkbox for Read-Only and then apply the changes.

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Solution 4: Automatically Update FIDIR from Within QuickBooks

You should run the automatic update of the Financial Institution Directory from within QuickBooks as follows:

  • Launch your QuickBooks application.
  • Access the Banking menu.
  • Choose Bank Feeds, followed by Bank Feed Center.
  • Tap the drop-down menu and select Sync all for this bank option.
  • Tap the Refresh button from the QB Desktop. 

If you cannot resolve QuickBooks banking error OLSU-1024, you should implement the following solution. 

Solution 5: Rename and Download the Latest FIDIR File

Undertake the following steps to change the name of your Financial Institution Directory file and then download the most recent one:

  • Head to Windows file manager and move to the QuickBooks folder on path C:\ ProgramData\ Intuit\ QuickBooks 20XX\ Components\ OLB\ branding\ filist.
  • Here, locate and right-click the FiDiR.txt file and choose Rename.
  • Save the new name of the file by adding .OLD at the end.
  • Now, visit the link that shows your QuickBooks Desktop version. From here, download the latest Financial Institution Directory.
  • Select all the contents of the page by pressing Ctrl + A. Then, press Ctrl + C on your keyboard to copy the file.
  • Return to your computer’s desktop and right-click here.
  • Tap the New option and choose Text Document.
  • Open this text file and hold Ctrl + V on the keyboard to paste.
  • Go to the File tab and select Save.
  • Right-click the text file and hit the Rename option.
  • Enter fidir in the name field.
  • Copy and paste this file into the QuickBooks filist folder.
  • Try setting up your account again and see if the Error OLSU-1024 persists.

Solution 6: Create and Merge Accounts

If you are getting error OLSU-1024 because of company file issues, undertake the following steps to resolve the problem:

  • Head to the Chart of Accounts in QuickBooks.
  • Right-click the account showing the error and click the Edit icon.
  • Now, copy the account name.
  • Add an asterisk to the account name.
  • Now, move to the Bank Feed Settings tab.
  • Choose to Deactivate all online services and save the decision by clicking OK.
  • Finally, select Save and Close.
  • Now, create a new account in the Chart of Accounts and paste the account name from earlier.
  • Finish the process by closing and reopening the file and checking if the error persists.

Next, follow the steps to merge the accounts as follows:

  • Again, go to the Chart of Accounts.
  • Right-click the account where you put the asterisk and hit the Edit icon.
  • Find the option to delete the account and save and confirm this decision.
  • A wizard will emerge, asking you if you wish to merge the accounts. Tap yes.
  • Now, set up Bank feeds.
  • Finish by testing whether the transactions are getting downloaded.

Solution 7: Clean Install QuickBooks Desktop

The next troubleshooting method involves reinstalling QB Desktop to ensure no installation errors cause any glitches. You are recommended to save your files as backup beforehand and keep QB product information handy. Now take the uninstallation steps as follows:

  • Head to your system’s Control Panel.
  • Navigate to the Programs and Features section, where you will find the Uninstall a program option. 
  • A list of currently installed applications on your device will open. Choose QuickBooks Desktop from the list.
  • Initiate the uninstall process by confirming the wizards emerging on the screen. 
  • After you are done, you can clear the space, junk files, etc. 
  • Now, you’re ready to install the application again from authentic sources. 

You may need to display your hidden files. The steps to do so for quick troubleshooting are as follows:

  • Press Windows + E to open File Explorer.
  • Now, launch the folder having your company files. Find the files anywhere in the following locations:
  • C:\ProgramData\Intuit\QuickBooks (year)
  • C:\Program Files\Intuit\QuickBooks (year)
  • 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
  • C:\Users(current user)\AppData\Local\Intuit\QuickBooks (year)
  • Right-click the folder, tap the rename option, and add .OLD at the end of the file name. QB software, after reinstallation, won’t open these files.

Hopefully, reinstallation will eliminate the annoying error OLSU-1024. 

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Solution 8: Use QuickBooks Tool Hub

You can also utilize the QuickBooks Tool Hub to fix the banking errors arising due to different problems. Do so by downloading and installing it as follows:

  • Go to your internet browser and search for the official Intuit website.
  • Here, find the download link for QuickBooks Tool Hub and click it to initiate the process.
  • You may be asked to determine the download location for the tool hub. Either let it be the default location or choose to browse and pick a new one.
  • Once done, let the download finish, and then visit the place where you have saved it.
  • Here, double-click the QuickBooksToolHub.exe file and begin its installation. 
  • Execute all the prompts on the screen and agree to the terms and conditions. 
  • After it is successful, you can easily use the QuickBooks Tool Hub. 

QuickBooks Tool Hub is a one-stop utility with various tools and features for different errors. Some of them are as follows:

Company file issues:

If you are facing problems opening or accessing your company file, you have two tools named as follows:

They will start scanning and repairing your file issues. 

Network Issues:

You may also be prone to network issues disrupting multi-user connectivity and networks. In such cases, use the following:

Run them and eliminate any related errors.

Program problems

You may be troubled by lagging QuickBooks, freezing, crashing, and performing sluggishly. If you are facing such problems, use Quick Fix My Program tool in this section. 

Installation Issues

If you have any problems due to incomplete or improper installation of the application, run the QuickBooks Install Diagnostic Tool from the QuickBooks Tool Hub. 

Advanced and other settings

Check this option for the resolution of other errors and problems. It can also help you reset your QB password if you forget it.

Solution 9: Use Windows System File Checker

Repair the Windows system files causing the error 1024 by running the system file checker scan as follows:

  • Click the Start button on your keyboard and type CMD to open the command prompt window.
  • Right-click the command prompt result appearing on the screen.
  • Choose to run as administrator.
  • Now, when a blank black window emerges with a twinkling cursor, type SFC/Scannow and enter.
  • The scan will start running itself and resolve any errors associated with your system files.

Hopefully, these solutions will be enough to resolve the troubling error OLSU-1024. 

Need Expert Assistance?

The solutions described in this post can help you in troubleshooting the QuickBooks error Code OLSU-1024. If you need expert’s assistance, give us a call on our QuickBooks Error Support number 1-(855)-542-9309. It will connect you with an expert who will guide you in troubleshooting the QuickBooks error OLSU-1024.

FAQs

What to do if outdated Windows have caused QB error OLSU-1024?

If you are getting error OLSU-1024 because of outdated Windows, take the following steps to update them:
1. Go to the Start menu in Windows.
2. Type Update in the search space.
3. Click the Check for Updates option.
4. If you see any available updates, download and install them properly.
Hopefully, the error dissolves after updating your Windows.

What if viruses and malware corrupt my system leading to errors?

You need to invest in a quality antivirus application to get rid of any viruses or malware that damage and corrupt your files. Run in-depth scans after a while regularly to ensure no such attacks occur. Even if they do, they need to be attended to immediately. 

What to do if the error emerges due to the bank’s faults?

You may receive a message from the bank that the server is down for maintenance. If not, contact them and ask them about the same. Further, read all the missed bank notifications you have gotten on your account. Keep your login information updated on both ends (QuickBooks and financial institution). Finally, read and account for the changes that the bank has made in its offerings and handle your account accordingly.

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