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Fix QuickBooks Error 6000 77 by Eliminating the Root Triggers

QuickBooks Error 6000 77 is one of the most common errors that restricts access to the company file. Despite the application’s excellent features, the arrival of such an error can ruin the user’s experience. Let’s look into what this error is and how you can fix it effectively.

Error 6000, 77 in QB can take place when you try to access your company file. The error can occur when the company file you are trying to access is damaged. However, various other reasons can also trigger this error. When the error occurs, you may not be able to access your company file or be unable to back up the company. To resolve this issue, you can run the QuickBooks File Doctor tool to repair the damaged file. In this post, we will discuss the possible reasons behind the QuickBooks error code 6000 77 and apply some relevant solutions to fix it.

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What does QuickBooks Error 6000 77 mean?

QuickBooks 6000 77 error appears with the message, “We’re sorry. QuickBooks encountered a problem. Error codes: (-6000, -77).” It comes up when the user tries accessing their company files. A file stored in an incorrect folder might bring forth this error. Further, damaged files can also lead to this issue. While the reasons may be many, it is critical to analyze them to resume your operations. Therefore, let’s dive into the bugs causing QuickBooks error 77 to emerge. 

What Are the Possible Reasons That Can Bring Forth Error 6000 77 In QuickBooks?

Some of the most apparent reasons behind the QuickBooks desktop error 6000 77 are stated in the list below: 

  1. The company file you are trying to open is located on an external drive.
  2. Due to corrupt or damaged .ND or .TLG files.
  3. The Company file in QuickBooks was opened by referencing a drive that was mapped.
  4. If you are not running QuickBooks as Admin.
  5. Communication problems or QuickBooks in multi-user mode not working.
  6. Firewall or Internet security settings are preventing QuickBooks from accessing the server.
  7. An outdated QuickBooks application can bring forward this error. 
  8. Incorrect folder permissions where the company file is saved can lead to such company file issues in QuickBooks. 

After knowing the causes, let’s jump to the signs the errors 6000 and 77 show when they attack the system. 

You may also see: How to Resolve QuickBooks Error OLSU 1013

What are the Signs of QuickBooks Error 6000 77?

QuickBooks Error 6000 77 exhibits the following signs:

  1. The company file becomes inaccessible due to the error.
  2. You may notice the QuickBooks screen not responding, hanging, and crashing frequently. 
  3. You might not be able to click the tabs and sections in the QB Desktop. 
  4. Shifting to another application running on the device becomes difficult. 
  5. The system might abruptly shut down after periodic intervals. 

Based on these signs, you can recognize the attack of errors 6000 and 77 on your desktop. You need to resolve it through the following troubleshooting methods.

Recommended To Read – How To Fix QuickBooks Keeps Crashing Issue

How to Fix QuickBooks Error Code 6000, 77?

Now that you know the primary reasons behind the error, get rid of the it by performing the below-given troubleshooting procedures:

Solution 1: Run QuickBooks File Doctor

The QuickBooks File Doctor can help you in repairing a damaged QuickBooks company file. To run the tool, follow the below-mentioned steps:

First Step:- Install and Run Tool Hub 

  1. Download QuickBooks Tool Hub and save it to a suitable location.
  2. Now open the downloaded QuickBooksToolHub.exe file.
  3. Follow the on-screen instructions to install the tool and agree to the terms and conditions.

Second Step:- Use “Quick Fix my Program” From Tool Hub

  1. Now, double-click the “QuickBooks Tool Hub” icon to open it.
  2. Now, Click on the “Company File Issues” Tab.
  3. In The “Company File Issues” click on the “Quick fix my program”.
  4. At last, Tap on the “ok” and the moment the Repair process ends. Open your QuickBooks Desktop. 

Third Step:- Use “File Doctor” From Tool Hub  

  1. From within the tool, select Company File Issues, and the tool hub will run the QuickBooks File Doctor to repair the damaged file.
  2. When you are done, try to open the company file to check if the QB Error Code 6000 77 is resolved. If not, try the next troubleshooting solution.

Solution 2: Rename .ND & .TLG Files

Network Data File and Transaction Log File are the configuration files located in the folder containing QuickBooks company file and represent as “[[ Company_File_name ]].qbw.tlg” & “[[Company_File_Name]].qbw.ND”, Whereas the TLG File is responsible for keeping logs of all the transactions that have been done so far for a particular company file. When these files get damaged, you may not be able to access the company file. To rename.ND and.TLG files, follow the below-given steps:

  • Open the folder containing QuickBooks company file and locate the file having .ND extension.
  • When found, right-click .ND file and select Rename.
  • Add .OLD at the end of the file name.
  • Now perform the same steps for .TLG file, which is also located in the same folder.
  • When you are done, try to access your company records to check if the QuickBooks company file error 6000, 77 is fixed. If the error persists, jump to the next solution.

Solution 3: Modify Your Firewall or Internet Security Settings

The restrictive settings of your Firewall or Internet security application can prevent QuickBooks from communicating with the server. To prevent QuickBooks from Firewall restrictions, you need to modify your settings. Follow the below-given steps carefully:

  • In the first place, configure your Firewall port settings required for the QuickBooks to communicate with the company file.
  • Next, you need to configure exceptions for all ports of the Firewall.
  • In the end, Install an Anti-virus and appropriately configure it.

Try the next troubleshooting technique if the error is still not resolved.

Solution 4: Recreate the Damaged Company File Folder

If the folder containing the QuickBooks company file is damaged, follow the below-given steps to re-create it:

  • Navigate to the C:\ drive and create a new folder.
  • Now open the folder containing the QuickBooks company file.
  • Locate the company file with the extension .QBW.
  • Now right-click the company file and hit Copy.
  • Next, you need to paste the .QBW file to the newly created folder.
  • Create access for the clients so that the QuickBooks Company file can easily be shared.
  • Now try to open the company file from its new location and check if the error is fixed.

You may also read:   How to Fix QuickBooks Error 1904

Solution 5: Use the UNC Path rather than a Mapped Drive

  • Press and hold the Ctrl key while right-clicking the QuickBooks icon to prevent the company file from automatically opening. 
  • Keep holding the Ctrl key and click the Run as administrator option. Release the Ctrl key once you see the no company open window.
  • Click the Open or restore company option.
  • Browse and select your company file, and then click the open button.  

Solution 6: Keep a Copy of the Company File on the Windows Desktop

If your company file is located on the server computer, well, in That case, we suggest you first copy the file from the server location and paste it into the local environment.

  • Open the folder in the server computer where your company file is saved.
  • Right-click the file with the .QBW extension, and then click the copy option.

Note: You need to Connect a Flash Drive while copying the company file from the server computer, Then Paste It on a particular computer where you are facing error code 6000 77 while attempting to access the company file Data.

  • After that, open your Flash Drive and paste the copied file by pressing Ctrl key + V on the keyboard.
  • Now plug in the Flash Drive into the Desktop computer.
  • Save the Copied company file in the Desired location.
  • Press and hold the Ctrl key while opening QuickBooks to get the no company open window. 
  • Select the open or restore an existing company option. 
  • Browse the copied file from your desktop and click the open button.

Solution 7: Delete the Blank Spaces in the File Name

If the company file name doesn’t adhere to the standards, it might cause certain errors to pop up and challenges in opening the file. This includes having blank spaces or special characters in the company file name. You need to modify these names as follows:

  • Log out of the QB software on the desktop where your company file is saved. 
  • Go to the company file folder and Right-click the company file in the folder where it is saved.
  • Select the Rename option. 
  • Correct the file name and then press Enter to save the changes. 

Solution 8: Conduct a System File Checker Scan

System File Checker utility in Windows can look into your system files necessary to run QuickBooks and open company files. If there’s any error, it will repair it effectively. So, use this utility as follows:

  • Begin by launching the command prompt window through the run window. The steps involve:
  • Press Windows + R to open the Run window.
  • Type cmd and press Enter in this window. 
  • The command prompt window will pop up on the screen.
  • Here, type and enter the words SFC/Scannow. 
  • The system file checker scanning will begin and take around five to ten minutes to complete. 
  • After the scan finishes, return to check if the error 6000 77 persists.

Read Also – Fix QuickBooks Cannot Communicate with the Company File

Solution 9: Update QuickBooks Application

If nothing else works, check the QuickBooks version that you have and see if any updates are available. Sometimes, outdated QuickBooks versions also mess with the opening of the company file. You can proceed with the following steps for the same:

  • Go to the Help menu in QuickBooks Desktop.
  • Click the Update QuickBooks Desktop button.
  • Further, hit the Update Now option.
  • Select Get Updates and proceed by following the on-screen prompts. 
  • Once the update finishes, you are good to go to check the error by opening the company file.

All these solutions should help you configure the QuickBooks settings that trigger error 6000 77. Ensure to precede the steps with backing up the company file and logging into QB as an admin.  

Need Additional Support!

The steps discussed in this post can help you in troubleshooting QuickBooks Error 6000 77 when trying to open the company file. If you feel difficulty in performing any of the solutions and need an expert’s assistance, give us a call on QuickBooks Desktop Direct Support Number 1-(855)-856-0042. On connecting, describe the error in detail and get the best solutions to get back on track with QuickBooks.

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