QuickBooks is a robust accounting software package for carrying out various accounting relevant operations of small and medium scale businesses. Despite all the great features of QuickBooks, a user might still encounter difficulty in tackling the errors that keeps appearing amidst the daily operations of the software. We are going to discuss the “QuickBooks Error 15215” in detail in this context which might also stand for “Payroll Update Error 15215” or “QuickBooks Unable to verify Digital Signature.” Factors affecting a user’s PC to trigger the “QuickBooks error code 15215” could be numerous in count. Improperly configured Microsoft Internet Explorer, while the downloading or installation of QuickBooks Updates is in the process.
For the sole purpose of shielding your PC and its contents, QuickBooks needs verification of digital signatures of all the files which is being downloaded through the given program and when something goes wrong with the verification of digital signature of a specific file, “QuickBooks Error 15215” appears on the screen. Another cause might be the chance of a conflict with other application working in the background, usually when users try downloading a payroll update. We are going to discuss about the best practices to eradicate the appearance of “QuickBooks Error 15215.”
The user might still be coping with the “QuickBooks Error 15215.” In this case the best alternative would be to contact QuickBooks Desktop Technical Support at 1-855-542-9309 to get the issues resolved in no time
Table of Contents
Why am I getting Error 15215 while Updating Payroll? Possible Causes
Here’s a list of various causes due to which a user confronts the “QuickBooks Error Message 15215”:
- Another application running in the background conflicts with the download of a payroll update by the user.
- Inappropriate configuration of Internet Explorer at the time of downloading and installation of QuickBooks Desktop updates.
- The firewall has been configured to limit the QuickBooks Desktop’s connection with the update server.
- When QuickBooks Desktop attempts to verify digital signatures of any file and it is unsuccessful, it leads to the “QuickBooks maintenance release error 15215.”
Now that we know what causes the “QuickBooks Error 15215 windows 10” to appear in the QuickBooks Desktop version, we shall now hop on to remedial measures which equip a user with all the tools to fix the occurrence of the Error Dialog Box.
How to Resolve the QuickBooks Desktop Error 15215 | All the Known Remedies
As the user has taken the tour of the description and causes of “QuickBooks Update Error 15215”, it is now time that we discuss all the possible solutions in this DIY section of the blog to resume working with QuickBooks from where the user last left off.
Solution-1:- Reboot your PC
Rebooting the user’s workstation is one of the first things to do in order to overcome the “QuickBooks Error 15215.” It enables any application which is forcing QuickBooks Desktop Payroll to exit or attempts to reset its settings to lead to a blocked connection anyhow. If the issue persists and the user keeps receiving the “error 15215” on their screen, one ought to take a note of programs that are running on the user’s PC that can have the potential to conflict with QuickBooks.
- Go to ‘Start Menu.’ Or press ‘Windows key’ on the keyboard.
- Near the ‘Shutdown’ button in the Start Menu, click the drop-down.
- Select ‘Restart’ from the drop-down menu to proceed with the operation of Reboot.
If the above steps still do not resolve the issue, jump to the next step for a stable solution.
Solution-2: – Opening QuickBooks Desktop as an Administrator
When you run QuickBooks Desktop with Administrative credentials, it may help prioritize QuickBooks Desktop over other applications in Windows. It directs Windows to permit QuickBooks Desktop to use required resources to run efficiently.
- Ensure that QuickBooks Desktop Application is closed.
- Go to ‘Desktop,’ right-click on the ‘QuickBooks Desktop’ icon.
- Select ‘Run as Administrator.’
- When prompted: “Do you want to allow this program to make changes to your computer?”, click ‘Yes.’
Solution-3: – Verify the TLS options in Internet explore
Inside the Internet Options Settings Window of Internet Explorer, keep in check that ‘Use TLS 1.0’ is checked, but ‘Use TLS 1.1’ and ‘Use TLS 1.2’ are both unchecked
- Exit ‘QuickBooks Desktop’ program.
- Go to ‘Internet Explorer.’
- Go to ‘Tools’ > ‘Internet Options.’
- Now click ‘Advance Tab.’
- Below the ‘Settings’ option, inside the scroll window, find the ‘Use TLS 1.0’, ‘Use TLS 1.1’ and ‘Use TLS 1.2’ options.
(Note: – Chances are you won’t have these options in your Internet Explorer’ version.) - Verify ‘Use TLS 1.0’ is checked.
- Verify ‘Use TLS 1.1’ and ‘Use TLS 1.2’ remain unchecked.
- Click ‘OK’.
- Exit the ‘Internet Explorer.’
- Restart your PC. Once it’s done, open ‘QuickBooks Desktop’ icon shortcut on the Desktop.
- Attempt to re-download the update now.
Solution-4: – Reboot Windows in ‘Selective Startup’ mode
Still not able to resolve the “QuickBooks Error 15215” yet? Next, you need to check your PC for the applications which are conflicting while downloading the payroll update, one of such applications is ‘CA Security Center’, which is a notorious application to cause issues with the QuickBooks Desktop:
- Exit ‘QuickBooks Desktop.’
- Press ‘Windows key’ + ‘R’ to open the ‘Run’ Window.
- In the empty field of ‘Run’ Window, type ‘msconfig’. Click ‘OK’ to proceed.
- The ‘System Configuration Utility’ window appears on the screen.
- Select the radio input ‘Selective Startup’. Below it, uncheck ‘Load Startup Icons’ Checkbox.
- Now click ‘OK’ to save the settings.
- Reboot the PC when prompted on the screen.
- After your PC reboots, again open ‘QuickBooks Desktop’ and proceed with downloading the latest tax table.
- If the update is successfully downloaded on your PC, we advise you follow the steps 1-4 to return to the ‘System Configuration Utility’ window.
- Now select the radio input ‘Normal Startup’ and click ‘OK’ to proceed.
- Reboot the system twice.
This will restore your PC to a normal working environment.
You may also Read: How to Fix QuickBooks balance sheet out of balance
Solution-5: – Update Microsoft Security Certificate
An expired Microsoft Security Certificate may cause mayhem, you need to fix it by running ‘Windows Update’ or Download an Updated Certificate from the Official Website of Microsoft.
In the End
We’ve reached the end of the blog on “QuickBooks Error 15215.” We hope we were able to save your day by equipping you with all the necessary knowledge and tools on this topic. If you still face any kind of difficulties moving along with this issue, you could rely on a promising tech team for a helping hand by Dialling QuickBooks Customer Service Helpline Number +1-855-542-9309.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.