When your employee tries to access his/her payroll info in QuickBooks Workforce, they might be greeted with an error message stating “We weren’t able to show your payroll info”. This can be caused by a technical error in the payroll system, an incomplete employee setup, or an inactive payroll account. It can be quite frustrating as your employee might not be able to log in to their QB Workforce account. In this blog, we’ll cover the steps to resolve the error message stating we weren’t able to show your payroll info in Workforce.
Are you having trouble logging into your QuickBooks Workforce account? Contact our experts at 1-855-888-3080 today to resolve your issue in no time!
Table of Contents
Factors that Can Render You Unable to View Payroll Info in QuickBooks Workforce
The potential causes you are not able to see your payroll info in QuickBooks Workforce are given below:
- The email invitation link sent to your employee has expired
- There are special characters in the employee’s name
- Stored cache and cookies in your web browser can also cause this problem
- You haven’t properly set up your payroll account
These were the causes of we weren’t able to show your payroll info error.
Methods to Resolve the Error: We Weren’t Able to Show Your Payroll Info
Given below are the methods you can use to troubleshoot the issue if you’re unable to see your payroll info in QuickBooks Workforce:
Use a Private Browsing Window to See Your Payroll Info
There might be stored QB cache and cookies in your web browser. This can lead to your QuickBooks Workforce website not working properly. You can check that by using the website in a private browsing window. The shortcut keys to open a private browsing window in different browsers are given below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Mac’s Safari: Command + Shift + N
If you are able to see your payroll info now, clear the cache and cookies of your web browser with the next solution.
Clear QuickBooks Cache and Cookies
Piled-up cookies and cache in your web browser can cause your QB Workforce website to not function correctly. You can clear QuickBooks cache and cookies if you are facing the error message we weren’t able to show your payroll info.
Re-Invite Your Employees to QuickBooks Workforce
If your employees are unable to see their payroll info in QuickBooks Workforce due to an error, you can re-invite them to fix the issue with the steps given below:
- Update the QB Desktop app to the latest released version
- Then, update your payroll and tax tables
- Open the QBDT app as an admin
- Then, go to the Employees menu
- Select Manage Payroll Cloud Services
- Now, navigate to the QuickBooks Workforce section
- Ensure that the switch is turned ON
- After verifying that, click on Invite Employees
- Choose the employees from the list
- Add the email addresses of your employees
- Finally, just press Send Invite
Now, ask your employees to click on the link sent to their email and set up their QB Workforce accounts to resolve the issue.
We Weren’t Able to Show Your Payroll Info – A Quick View Table
Given in the table below is a concise summary of this blog on being unable to see your payroll info in QuickBooks Workforce:
| Description | While trying to access the payroll info in QuickBooks Workforce, they can be greeted with an error message stating that the payroll info isn’t being shown. This can hamper your workflow and important business processes. |
| Its causes | The QB Workforce invitation email might have expired, your employee’s name might contain special characters, stored cache and cookies in your browser, and an improper payroll account setup. |
| Ways to fix it | Use QuickBooks Workforce in a private browsing window, clear QB cache and cookies from your web browser, and re-invite your employees to QB Workforce. |
Conclusion
In this blog, we talked about the error that is accompanied by a message stating we weren’t able to show your payroll info, along with the potential causes of it. Additionally, we also provided you with guided methods that you can use to resolve this issue on your own. If you are still facing the same problem, feel free to contact our experts today at 1-855-888-3080!
FAQs
Why am I unable to see my payroll info in QB Workforce?
The reasons you might not be able to see your payroll info in QB Workforce are given below:
– The email invitation link for QB Workforce has expired
– Your employee’s name contains special characters
– Piled-up cache and cookies in your web browser
– An improper payroll account setup
How to fix we weren’t able to show your payroll info error?
You can fix this error message with these troubleshooting methods:
1. Use QB Workforce in a private browsing window
2. Clear QuickBooks cache and cookies
3. Re-invite your employees to QB Workforce
How to clear QB cache and cookies?
You can clear QB cache and cookies by navigating to the third-party cookies section in your web browser, searching for Intuit, and deleting the results.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.