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Troubleshooting the QuickBooks Error 15102 with Effective Ways

The QuickBooks Payroll function can be used to calculate employee salaries, and it automatically adjusts all the components of the salary without any hassles or inconvenience. The payroll features save a lot of time and effort for users. But sometimes, QuickBooks Payroll faces errors and issues that make the work come to a screeching halt, and these errors need to be resolved immediately. QuickBooks Error 15102 is one such error that occurs while updating the Payroll function. You may encounter the QuickBooks error message 15102 when you try to update your QB Desktop or Payroll. Through this article, we will understand the reasons that cause QuickBooks update error 15102 and the methods to resolve the issue effectively.

“If you are facing QuickBooks error 15102 or need any help then contact our QuickBooks support team at Toll-free Number 1-(855)-542-9309 for immediate technical help and assistance in eliminating the error.”

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All About the QuickBooks Update Error 15102

Let us understand the QuickBooks error code 15102 in a nutshell. It is basically an update error that appears when you try to update QuickBooks desktop or try to download QuickBooks Payroll. Appears with an error message saying “Error 15102: Failed to reset update” and prevents the user from updating their QB or Payroll. It also hampers the normal operations of QuickBooks so it needs to be resolved on a priority basis.

Possible Reasons for the QuickBooks Desktop Error 15102

The various factors causing the error are as follows –

  1. This error occurs when the Shared Download option is turned on and if the download location is not accessible or not valid.
  2. You are trying to run QuickBooks in a multi-user mode in a terminal environment.
  3. If QuickBooks is not being run with Windows admin rights, then also this error may occur.
  4. Older versions of QuickBooks don’t have the support and thus they might become incompatible giving the error.

Methods to resolve QuickBooks error 15102

As there are different reasons that cause the error so there are different methods to resolve QuickBooks error 15102. These range from simple setting changes to remapping the driver. Let us see these methods in detail.

Method 1: Switching Multi-user mode to resolve QuickBooks error 15102

You should try to switch from Multi-user mode to Single-user mode to rectify the Desktop error. You should update your QuickBooks Desktop or Payroll in Single-user mode to prevent any errors and glitches. To switch to single-user mode, go to the QuickBooks File menu and then select the Single User Mode option from the Utility drop-down menu. After doing this try to update the payroll function again, if you were able to update then you can switch back to the Multi-user mode.

Method 2: Remapping the drive to Resolve QuickBooks error 15102

If you continue to get the error even after switching to single-user mode, then you should try remapping the network drive to eliminate the error. For remapping, you should ensure that the mapped location and the download location match. You have to remap the drive to a new location if the mapped location drive is correct by following these steps –

  1. You have to go to ‘This PC’ or ‘My computer and then you have to click on the “Map a network drive” option to remap the drive.
  2. Select a drive letter that is not currently used by QuickBooks and click on the ‘Browse’ button to select the network location of the stored Company file.
  3. Click on the ‘OK’ button and then ‘Finish’ to complete the remapping process and check the error status.

Method 3: Change the Download Location and Verify the Shared Download

You need to ensure that the shared download is turned on in order to eliminate the QuickBooks payroll error 15102.

  • From the QuickBooks Help menu, go to the Product Information window and note down the download location.
  • From the Help tab, select Update QuickBooks Desktop and verify the download location from the Options tab.
  • Select Yes for Shared Download and check if the download location is correct, followed by clicking Save.
  • Other Methods to Fix the QuickBooks Enterprise Error 15102 Reliably

Method 4: On your system, turn off the UAC Settings

UAC Settings, when turned on, serve the purpose of protecting your system by keeping a check on the privileges that an admin has. These User Account Control Settings may be restricting the tax table updates, and we will suggest you must turn them off. Once the updates are done, you must not forget to turn UAC on to avoid a malicious attack on the system.

  • Use the Windows + R keys of your keyboard to open the Run window.
  • In the text window, type Control Panel and hit the Enter key.
  • Choose User Accounts and then User Accounts (Classic View).
  • Click on the Change user account control settings option. (Note: When asked by the system, click on Yes).
  • Further, you must use the slider to modify the settings as follows:
    1. Turn it to Never Notify and then click on OK, which will turn the UAC OFF.
    2. Move the slider to Always Notify and click on OK, which will set the UAC to ON ( Note: Click on the OK button when prompted.)
  • To bring the changes to effect, restart the PC.

Method 5: Ensure that Internet Explorer is your system’s default web browser

You must review that Internet Explorer should be the default browser when downloading the payroll tax table updates. Intuit suggests that for an efficient downloading of updates, you must use Internet Explorer and with the steps below, you can check if IE is the default browser.

  • Double-click on the Internet Explorer icon.
  • On the Internet Explorer window, click on the Gear icon in the upper right corner of the window (or you will see the Tools option for some versions of Internet Explorer.)
  • Select Internet Options.
  • Go to the Programs tab.
  • Press the Make Default button.
  • Hit on the OK button.

Method 6: Run Automatic Scan

This method comes in handy for users who are not confident in using complex technical steps. Use the steps listed below to fix the error 15102.

  • Use your web browser to get the QuickBooks Error 15102 Repair program.
  • Double-click on the download file of the repair program to install it.
  • Use the on-screen instructions to install the application.
  • Open the program and select the Scan tab.
  • Let the utility run its course, and then press the Fix Error icon.
  • Restart the application after the download finishes.
  • Restart the computer and open QuickBooks and the company file to see if the error 15102 is resolved.

Method 7: Repair QuickBooks Desktop using the Tool Hub

QuickBooks Tool Hub is an external tool that can help users fix various errors in easy-to-follow steps. In this method, the first step is to install Tool Hub on the system and ensure that your operating system is Windows 10 and 64-bit for a smoother experience.

  • Close the QuickBooks application and your company file.
  • Now open Internet Explorer to get the latest QuickBooks Tool Hub version.
  • A prompt will ask for the location where you want to save the download file of the tool hub. Once you select the location, the download will initiate.
  • After getting QuickBooksToolHub.exe file, double click on it to install the Tool.
  • Agree to the terms and conditions and use the instructions as they appear on the screen to install the program.
  • Once the installation completes, the Tool Hub icon will appear on your desktop, or you must use the search option to look for it.
  • Now run Tool Hub and launch Quick Fix my Program tool under the Program Problems tab.
  • Let Quick Fix my Program tool repair the program and check if this resolves the error.

Other Methods to Fix the QuickBooks Enterprise Error 15102 Reliably

If these methods could not solve the error, then there are other methods that might work for the error code 15102. You should also ensure that QuickBooks is being run as an administrator by logging in to QuickBooks with your administrator credentials.

Reset all the Existing QuickBooks Updates to Prepare for the Upgrade

  • Open your QuickBooks and Thereafter Click on the Help option.
  • Next, Click on the “Update QuickBooks Desktop” and Then go to the Tab “Update Now“.
  • Select the reset update QuickBooks Desktop option and Then Uncheck all available options to remove all existing updates.
  • Close the QuickBooks Desktop and Then reboot the system,

Check For Recent Available Updates for QB Application

  • Go to the Help Tab and after that click on “Update QuickBooks Desktop” to select the Update now Option.
  • Click Get Update to initiate the download update process and restart your QuickBooks Desktop to install the latest release.

Users should ensure that QuickBooks is not outdated and is updated to the latest version to prevent compatibility issues with your Operating System or other Applications.

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Conclusion

You should be able to solve errors using these troubleshooting methods. In this article, we explained to you about QuickBooks error 15102 and also the methods to troubleshoot it. If you are still facing this error or you need any help with QuickBooks then dial QuickBooks Error Support Number 1-(855)-542-9309.

QuickBooks Update Error 15102 – FAQs

Why Am I Getting the Error code 15102 while updating payroll?

The QuickBooks error 15102 occurs while updating payroll and can arise due to an invalid download location or while operating the multi-user mode.

How to Resolve the QuickBooks Error 15102 Quickly?

The QuickBooks error code 15102 can be easily resolved with the help of a few easy steps. You can turn the shared download on and update your QuickBooks Desktop to get rid of this error code.

How can I prevent the update error from occurring in my QuickBooks?

To make sure that the QuickBooks update error 15102 does not pop up, use your admin login while running the payroll update. Also, make sure to update QuickBooks and payroll in the single-user mode to prevent issues.

What is something that needs to be taken care of while fixing error 15102?

Perform these operations before fixing error message 15102
You must complete these points before you head over to the solutions for the error, as these points can also be helpful in fixing the 15102 error.
1. You must close the QuickBooks application and the data files.
2. Now right-click on the icon of QuickBooks to choose Run as Administrator.
3. When an error message strikes that reads, “Do you want to allow this program to make changes to your computer?” click on Yes.
4. You must try to get the QuickBooks Desktop product updates.
5. Finally, try getting the latest payroll tax table update and check for the occurrence of error 15102 QuickBooks.

What is the Last Resort to Resolve Error Code 15102?

You might need to reinstall QuickBooks on the computer on which you are getting the error. This is done to avoid issues that occur when the program files are either missing or damaged. Here are the detailed steps explaining the reinstallation method to resolve QuickBooks error 15102.
1. You need to go to the Windows file explorer on your system. You can click on the folder icon on your desktop or you can press the Windows + E key.
2. You need to go to the C:\ drive of your computer and then reach the ‘Program Files’ folder. Find the ‘Common Files’ folder in it and then look for the ‘Intuit’ folder.
3. In this folder, you will find a folder named ‘QuickBooks Desktop folder’. You need to rename this folder.
4. Right-click on the folder and choose the ‘Rename’ option. Add an ‘X’ before the name of the folder and press the Enter button on your keyboard.
5. Now, you need to re-install QuickBooks on the computer on which QuickBooks Desktop is giving the error.
6. Now open QuickBooks and check the status of the error.
7. This would resolve the error for you. Sometimes, running QuickBooks as an admin might also help resolve the error 15102.

What are some advanced solutions to resolve error 15102 in QuickBooks?

1. Restore the 15102 error by restarting the system – At times, the standard way to fix the error is by restarting the system, and you can try the same.
2. System RAM is insufficient – To perform various QuickBooks operations, some free RAM must be present. In case the RAM is inadequate, free up some space and see if error 15102 still appears.

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