QuickBooks provides a comprehensive solution for all your accounting and bookkeeping related business processes. It provides various tools as per the needs of users to ease the whole process of business management. QuickBooks Point of Sale is a similar tool designed for retail stores and inventory management. While these tools showcase the state of the art technology, they are not free of errors. One common error is QuickBooks status code 3170 that might occur when you try to edit a customer/vendor list. The error may occur due to a duplicate name in QuickBooks Desktop and QuickBooks Point of Sale and directly affect your operations. Through this article, we will discuss the reasons that can cause the issue and also the troubleshooting methods that we can be applied to get rid of it.
“If you are facing QuickBooks status code 3170 and need help from an expert to resolve it, then contact Direct QuickBooks Support at 1-(855)-542-9309”
You may also see: QuickBooks warning Windows updates not installed
Table of Contents
What is QuickBooks Desktop Error 3170?
QuickBooks Desktop error 3170 is an error from 3000 series of errors in QuickBooks, and occurs mainly during a financial exchange between QuickBooks Desktop Point of Sale and the QuickBooks Desktop application. The error may appear while dealing with the customer or vendor list elements and hinder the modification process.
Reasons Causing Error 3170 QuickBooks Point of Sale
You need to understand the reasons due to which Error 3170 QuickBooks Point of Sale may occur to better understand its troubleshooting. These have been mentioned below for you:
- If the company file is corrupt and you try to alter any element of the vendor/customer list, then you may get the error.
- If a program crashes in the background during an ongoing QuickBooks operation, the error 3170 may occur.
- Outdated QuickBooks Point of Sale can cause various errors, including the QuickBooks error 3170. (Make sure to run QuickBooks update before trying to troubleshoot the error).
- If a third-party application like Windows Firewall or any antivirus interferes with QuickBooks and deletes its files, it can cause the error.
Troubleshooting Methods to Fix QuickBooks Error Code 3170
If you come across QuickBooks error code 3170 while modifying a vendor/customer list element, then it can be resolved by editing the duplicate name from the consumer or vendor list. You should create backup copies for both files before applying the troubleshooting methods. Here is a stepwise guide to resolve the error:
Step -1: Checking the Activity Log
The QuickBooks Status code 3170 occurs if there is a duplicate name present in both the QuickBooks application and its POS application. You need to check the activity log to find that name. If you already know the name, you can skip directly to step -2.
- Go to the ‘Customers’ menu and click ‘Customer List.’
- Right-click on a column header.
- Click on the ‘Customize Columns’ option and then click on ‘QB Status.’
- Check if the status of any name shows ‘Not Posting’, or ‘Error Status.’
- Repeat the process for the ‘Vendor’ list.
Step -2: Editing the Customer/Vendor Name
After checking the erroneous customer or vendor, reach the respective center through the following path
- ‘Customers’ > ‘Customer Center’ or ‘Vendors’ > ‘Vendor Center.’
- Right-click on the name that is listed and then select the ‘Edit’ option.
- Add the number ‘1’ at the end of the name.
- Click on the ‘OK’ button and then run the financial exchange.
Step -3: Merging the Names
After editing the similar names, you need to merge them together to resolve the error through the following steps:
- Right-click on the edited name and then select the ‘Edit’ option.
- Remove the number ‘1’ that we added from the name.
- Click ‘OK’ button.
- You’ll receive a prompt to merge the newly edited customer or vendor to the one created by financial exchange.
- Press the ‘Yes’ button to confirm.
You may also read: QuickBooks POS Connectivity Tool
Through this article, we discussed the various reasons behind the QuickBooks Status Code 3170. We also explained you the troubleshooting steps to get rid of the error. You can follow the steps provided above to resolve error code 3170. If you are still struggling to get rid of the error and need an expert’s assistance, then contact QuickBooks Tech Helpdesk at 1-(855)-542-9309.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.