A Comprehensive Handy Guide to Rectify QuickBooks Error QBWC1085

QuickBooks error QBWC1085 is a unique glitch arising while using the add-on service named Web Connector. If you aren’t sure of the whys and hows of the error, here’s a comprehensive troubleshooting guide to help you fix this issue completely. 

QuickBooks has several add-on applications which help it to function smoothly and one such software is QuickBooks Web Connector (QBWC). It is an application that runs on Microsoft Windows and it facilitates web-based application such as QB XML & QB POS XML to exchange data with QuickBooks Desktop products such as QuickBooks Financial Software and QuickBooks Point of Sale. QuickBooks Error QBWC1085 is a QuickBooks Web Connector (QBWC) error. Through this article, we will guide you with QuickBooks Error QBWC1085 and the methods to troubleshoot it.

“Are you tired of struggling due to constant appearance of QuickBooks error QBWC1085? Let the experts handle the issue by ringing them at the support number 1-(855)-542-9309. They’ll detect the root triggers of the error and will resolve the issue from the depths without affecting your data and productivity”

You may also see:    Steps to Fix QuickBooks Script Error

What is QuickBooks Error QBWC1085?

If you are wondering what is QuickBooks Error QBWC1085 it is a QuickBooks Web Connector (QBWC) error that may occur when you try to open your computer or QuickBooks Enterprise Solutions. It usually occurs when a text file named QWCLOG.txt gets corrupt or becomes inaccessible to Web Connector, appearing with the following error messages.

1. QBWC1085: QuickBooks was unable to write to the log file. QuickBooks will open without writing to log file.
2. QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.
3. Exception TypeError: Unknown name

Web Connector is a helpful tool that allows connection of the web-based program with QuickBooks. If QuickBooks hasn’t been connected to third-party programs, simply removing the Web Connector from the Startup menu can eliminate QuickBooks web connector error QBWC1085.

The QBWC error usually occurs in the Desktop version of QuickBooks when you have the Web Connector installed on your computer. So let’s see why you may face the QBWC1085 there was a problem with the log file error and the numerous troubleshooting solutions you can apply to fix it.  

Reasons Causing QuickBooks Error QBWC1085

There are two primary reasons causing QuickBooks Error QBWC1085. They are as follows:

1. QBWCLOG.txt file gets damaged or gets corrupt and thus QuickBooks Web Connector cannot use it.
2. QBWCLOG.txt file cannot be accessed by QuickBooks Web Connector.

There are other reasons besides these which might get you this error. We have listed them out for you.

1. If a component gets disabled or removed during startup then you may come across this error.
2. When QBWC tries to get the information from a third-party program, the QBWC1085 error may arise.
3. QuickBooks Web Connector might not have sufficient permissions to write messages to a log file.
4. Not connecting to third-party programs may also lead to this error. 
5. Windows may not have the administrative user rights necessary to run the Web Connector. 

Along with these causes, users may experience specific signs that confirm the presence of QuickBooks 2023 web connector error QBWC1085. Here is a note of the same.

Signs of QuickBooks Error QBWC1085

The following symptoms are usually experienced by users on getting the error QBWC1085:

1. The Web Connector may not work as expected.
2. Even the QuickBooks application faces issues while running.
3. The app may freeze or crash while working.
4. Your Windows may stop responding. 
5. Your device may experience lags, and the mouse and keyboard commands aren’t executed timely. 

All these symptoms indicate that users need effective troubleshooting to bear the QuickBooks error 1085. So the subsequent section will deal with the impactful resolution of this error.

Recommended To Read – Fix QuickBooks Error 6069

Methods to troubleshoot QuickBooks Error QBWC1085

Here are the methods you can implement to get rid of the QBWC1085 problem with log file:

Method 1: Unmark QuickBooks Web Connector from the Startup Menu

If you are facing QuickBooks error QBWC1085 but don’t use QuickBooks Web Connector to connect QuickBooks to any third-party program, you should remove this from the startup menu, which would resolve this error. Steps to do so are provided below:

1. Log in to your Windows as an administrator.
2. Search for “MSconfig” after clicking on the Start button.
3. Open it and then go to the ‘Startup’ tab.
4. Find QuickBooks Web Connector and unmark it.
5. Press the ‘Apply’ button and then press OK.

An alternative method to do the same is as follows:

1. Sign in to Windows as an administrator.
2. Launch Windows File Explorer and explore the path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
3. Here, right-click the QuickBooks Web Connector app, and click Delete. 

Restart your system, and you won’t face this error again. This is How to remove QuickBooks web connector. If you use the QuickBooks Web Connector application, do not try removing it from the startup menu to resolve the error, as it will not resolve the problem for you. In that case, we have listed other methods to troubleshoot QuickBooks error QBWC1085.

Method 2: Renaming the QWCLOG.txt file to resolve error QBWC1085

As the problem mainly occurs due to a fault in QWCLOG.txt file, we will try renaming the QWCLOG.txt file to resolve error QBWC1085. The steps to do that are as follows:

1. Open the Windows explorer and go to the following path C:\ProgramData\Intuit\QBWebConnector\Log folder.
2. You will find a file QWCLOG.txt, right-click on it and then click on the ‘rename’ option from the list.
3. Rename the file as QWCLOGOLD.txt and then save it.
4. Restart your computer system and then open your Web connector program

This method helps to resolve the QuickBooks Error QBWC1085 if the QWCLOG.txt file has got corrupted or damaged. QBWC can now make a new file for logging in and you can continue your work without any hassle.

You may also read:   How to Fix QuickBooks error code 1722

Method 3: Repair the program to Fix the Error

You may need to repair the software to fix QuickBooks QBWC1085. Do so as follows:

1. First, restart your system and hit the Windows start menu.
2. Look for Control Panel from the programs and open it.
3. Tap Programs and Features, followed by Uninstall a program. If the programs and features option isn’t available, select programs, then Programs and Features.
4. Locate and opt for the program from the list and click Uninstall/ Change.
5. Hit Continue, followed by next. Then, choose Repair.
6. Tap Next again and let the tool finish the diagnosis. 
7. Hit Finish once you’re done.

Method 4: Connect to the Third-party Programs

If you are facing a QuickBooks log file error because the web connector is not connected to any third-party applications, you need to enable this setting as follows:

1. Tap the Windows and R keys on the keyboard simultaneously to launch the Run window.
2. When the Run Window opens, type msconfig and hit OK.
3. Click the startup tab and search for QuickBooks Web Connector.
4. Hit the checkmark against the web connector. 
5. Tap Apply and OK.
6. Restart your computer and open QuickBooks to see if you are still getting the QuickBooks web connector log file error.

Method 5: Use QuickBooks Tool Hub

You will surely find a utility in QuickBooks Tool Hub to help you fix the QuickBooks web connector has stopped working error. So, download and install it as follows:

1. Access the official Intuit website and click the download link of QuickBooks Tool Hub. 
2. Let the tool hub package download to an accessible location, be it the default folder or a manually browsed location. 
3. After you select it, visit this location to initiate installation. Find the .exe file, which is the executable file of the tool hub, and double-click QuickBooksToolHub.exe. 
4. The installation wizards will emerge on the screen, along with the agreement containing the terms and conditions. 
5. Accept them and set up QB tool hub on the system. 
6. Open it to access the various utilities in the tool hub. 

You’ll find the following QuickBooks Tool Hub utilities to resolve the QuickBooks Enterprise Web Connector error:

Company file issues

In this section, you’ll find two utilities that will help you resolve any problem concerning the company file. These include:

1. QuickBooks File Doctor
2. Quick Fix My File

You can repair any problems arising with your company file with these utilities. 

Network Issues

Resolve any problem in the network or multi-user mode through the following tools:

1. QuickBooks Database Server Manager 
2. QuickBooks Network Diagnostic Tool

If you’re facing connectivity issues or network problems, these tools are the best. 

Program Problems

Your QuickBooks application may lag in performance or display sluggish behavior. You need to resolve this through the Quick Fix My Program tool. 

Installation Issues

QuickBooks application may be installed partially or improperly. Running the QuickBooks Install Diagnostic Tool can help considerably in these cases. 

Advanced options for help and support

You can reset your password and fix other problems that aren’t categorized in the above sections through these options. 

Method 6: Use System File Checker

Scan your system files to ensure no issue remains within system files. Sometimes, they may get damaged due to one or another reason that doesn’t appear straight away. You can use the SFC scan to resolve the issue as follows:

1. Open the run dialog box by pressing the Windows and R keys on the keyboard together. 
2. Type cmd in the search field and hit Ctrl and Shift keys together.
3. Then, press Enter and let the command prompt window open. 
4. Type SFC/Scannow in the window with a blinking cursor. 
5. Hit Enter and let the scan begin. 
6. Let the process finish and repair your system files from the root. 

Method 7: Update your QuickBooks application

Ensure that your QuickBooks Desktop is up-to-date and is not outdated as follows:

1. In the QuickBooks Desktop application, access the Help menu.
2. Choose to Update QuickBooks Desktop. 
3. Then, select Get Updates, followed by Update Now, to check if any new updates are available.
4. Finish the update procedure and see if you can eliminate error QBWC1085. 

Method 8: Modify permissions for files and folders

Windows provides default permissions when a new object is created. Ensure these permissions are correct by setting them up as follows:

1. Right-click the folder you wish to set permissions for, followed by the Properties and Security tab.
2. Tap Edit to launch the Permissions for <object> box.
3. Undertake any one of the following actions:
   – Set permissions for a group or user that isn’t visible in the Group or User names box by clicking Add. Click OK after setting the group name or user you wish to give permissions to while configuring the settings.
   – Modify or remove permissions from existing groups or users by clicking the name of the group or user. 
4. Next, do any of the following:
   – You can allow or deny permission by going to the Permission for <user or group> box, followed by choosing the Allow or Deny checkbox. 
   – You can also remove the group or user name from the Group or user names box by clicking Remove.

Read Also – Fix QuickBooks Desktop Running Slow

Method 9: Correct the QWCLog.txt file permissions

It’s possible that the QWCLog.txt file doesn’t have adequate permissions. Correct them as follows:

1. Access your Windows File Explorer by clicking the Windows + E keys on the keyboard simultaneously. 
2. Look for the QWCLog.txt file in this path C:\Users\Public\AppData\local\IntuitQuickBooks Web Connector\version directory.
3. After finding this file, ensure it is not write-protected. 
4. Launch your Web Connector and make sure no error persists.

Method 10: Reinstall the QuickBooks application

You may experience significant troubles if your QuickBooks application is not properly installed on the system. So, uninstall and reinstall your QB app as follows:

1. Go to your system’s Control Panel by searching for it in the Start menu.
2. After finding it, open and go to the Programs and Features section.
3. Choose to Uninstall a program and view the list where all the applications currently available on your system are visible.
4. Opt for QuickBooks Desktop from the list and initiate its uninstallation process.
5. Execute the prompts that allow uninstallation and finish this procedure.
6. Later, clear the junk left behind by QuickBooks Desktop. 

Now, it is time to reinstall the application. So, follow the steps mentioned below:

1. Get the latest QuickBooks Desktop version from official sources.
2. Find the QuickBooks Desktop package and let the app download correctly. 
3. After the download, you need to install it by extracting the executable file and running the installation wizards. 
4. Agree to the terms and conditions, enter the license info, and other credentials to set up the app properly.
5. Once done, you can start using QuickBooks Tool Hub error-free. 
6. You can now choose to use the web connector to link to the third-party programs or leave it as it is.

Method 11: Use the Selective Startup Mode to Use QuickBooks

If you face third-party interferences in running the QuickBooks application, you may need to switch from normal to selective startup mode to accomplish your tasks. To do so, you need to undertake the following actions:

1. Begin by launching the run window (Windows + R) to initiate this process.
2. After the run window opens, type msconfig and hit Enter.
3. Once done, switch to the selective startup mode from the general tab.
4. Also, select the Load System Services option.
5. Next, checkmark the box stating Hide all Microsoft Services.
6. After selecting it, opt for Windows Installer from the list.
7. Then, unmark the Hide all Microsoft Services option.
8. Now, restart your system from the configuration window. 
9. Use QuickBooks to update, Web Connector, and other add-ons without any interferences. 
10. You can also uninstall and reinstall QuickBooks in this mode. 
11. Now, you can switch to the normal mode by typing msconfig in the Run window. 
12. Switch to the normal mode under the general tab and restart your system.

Method 12: Ensure that your system’s date and time settings are accurate

You should check that your system’s date and time settings are correct. Do so by tapping the time and date at the bottom pane. Edit these settings if they are inaccurate and set the correct time zone that applies to your location. Incorrect settings may cause problems, including incompatibility with QuickBooks and internet browsers. You should avoid this problem at all costs to avoid getting issues like error QBWC1085.

Method 13: Check your antivirus and firewall settings

You should always check that your antivirus, firewall, and security software settings do not interfere with QuickBooks. These applications can put QuickBooks in the blocked list, restricting its connectivity to the internet and causing other issues. In such cases, you need to modify these settings by allowing QuickBooks as an exception and letting it pass through the firewall and security software.

Also, ensure your system is not under attack by a virus or malware by undertaking an in-depth scan. You should configure these settings beforehand to avoid any future issues.

Method 14: Let Internet Explorer be your Default Browser

Ensure that Internet Explorer remains your default browser throughout the QuickBooks operations to avoid any problems. You can check these settings as follows:

1. Launch Internet Explorer and tap the Gear icon or the Tools icon at the top.
2. Tap Internet Options, followed by the programs tab.
3. Tap the Make Default button under the Default Web Browser.
4. Hit OK. 

Method 15: Create Windows Firewall Exception for QB Programs

Do not let Windows Firewall interrupt your functions and add QB as an exception with the instructions below:

1. Tap the Start menu and look for Windows Firewall. Once you find it, click the Windows Firewall option. 
2. Click Advanced Settings, followed by Inbound Rules. Now, choose New Rule.
3. Tap program, followed by Next.
4. Choose This Program Path, then start browsing.
5. Locate and choose any executable file and click next. 
6. Hit Allow the connection, followed by Next.
7. Ensure all profiles are marked if prompted and then hit next.
8. Form a rule and give it a name like QBFirewallException. 
9. Repeat the steps for outbound rules also.

Method 16: Start your computer again

Sometimes, when everything else fails, a simple reboot eliminates any problems with your system. So, when you are facing QuickBooks Error QBWC1085, close your QuickBooks Desktop and end all the processes from the task manager as follows:

1. Open the task manager by clicking Ctrl + Shift + esc.
2. Choose QuickBooks-related processes and right-click them.
3. Click End processes to terminate them.
4. After you terminate all these functions, you can go to the start menu.
5. Select the system configuration option.
6. Hit the restart option and let the changes apply.
7. Open QB Desktop after restarting and see if the error remains.

Through this article, we discussed the various reasons that can cause QuickBooks Error QBWC1085 and also the methods to troubleshoot it. If you are still facing this error and want assistance from our experts then contact QuickBooks Direct Support at 1-(855)-542-9309.

FAQs

Erica watson

Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.