Email is an indispensable part of business communication. Companies communicate with their clients via emails to remain in touch with them. Keeping the same in mind, QuickBooks facilitates its users to send emails through Outlook. One can email invoices, sales receipts, estimates, statements, or reports to ensure smooth interaction. However, being a QuickBooks user, you are bound to confront errors related to email. For example: – many users encounter “Error: QuickBooks Email not Working” on their workstation.
It is an error that doesn’t let you email your clients, resulting in delays and communication gaps. If you are also witnessing this error on your QuickBooks desktop, read this blog post, which is solely dedicated to what to do when you are unable to send emails from QuickBooks. Also, reading this blog post till the end will let you know more about this particular error.
To understand the most straightforward ways to guide you on how to fix email problems in QuickBooks completely, we ask you to go through the entire blog below. You can also try getting in touch with our certified experts for an instant resolution to the problem by dialing our support number 1-855-542-9309
Table of Contents
These Could be the Reasons Why Your QuickBooks Email Not Working?
Some of the possible reasons for connection errors that can ruin your email experience in QuickBooks are the following:
- When Windows Firewall obstructs QuickBooks from functioning smoothly.
- Incorrect internet settings potentially trigger this issue.
- .ND or .TLG file may have been corrupted.
- When the server undergoes back-end maintenance.
- When QuickBooks installer files get damaged.
- Using several QuickBooks database windows simultaneously may provoke this issue.
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Here’s How to Fix “Error: QuickBooks Email not Working”
Fixing the “QuickBooks Email not Working” error will be as easy as ABC when you patiently practice these instant and practical hacks.
Step 1: Getting Admin Privileges Might Help
Sometimes, we unintentionally allow QuickBooks to run automatically without administrator rights. It leads us to problematic situations where QuickBooks email doesn’t work. If you, too, are running QuickBooks without administrative rights, read the steps to learn how to fix it.
- Exit your QuickBooks Desktop.
- Open the Windows Start menu on your Desktop.
- Type in “QuickBooks” into the search bar. Then, choose to right-click the QuickBooks icon and hit the Open file location.
- Coming to this folder, right-click the QuickBooks.exe file and choose Properties.
- Now, select the Compatibility tab.
- Click to checkmark the Run this program as Administrator option. If the option is grayed out, choose Show Settings for All Users. This will make the option available.
- Choose Apply and then choose OK.
We are done with the technical steps. Now comes the time to check whether this hack has worked for you. You need to send an email invoice or report or anything you have. Let’s say you have an invoice and a statement at the moment; try sending them from QuickBooks.
If you are able to send them, it means you have got rid of the error. However, if the error is still flashing on your Windows screen, it simply means you cannot send invoices and statements from QuickBooks. In this case, you need to check out the next step, which is step 2.
Step 2: Editing Your Email Preferences in QuickBooks Might Help
Outlook is a helping hand to QuickBooks for sending e-mails, invoices, estimates, statements, reports, and many more. Hence, QuickBooks prefers Outlook over any other app. Selecting Outlook as your e-mail option might help you eradicate this error. Pay close attention to the below-mentioned steps in order to get rid of the issue.
- Go to QuickBooks, click on the Edit menu, and then tap on Preferences. If you use Microsoft Outlook with Microsoft Exchange Server, open and sign in to Outlook before moving on.
- Tap on Send Forms from the menu. Then, rush to the My Preferences tab.
- Choose Outlook as your email option.
- Hit OK.
Now is the time you should send an e-mail to check whether this method has worked for you or not. If it has, it’s well and good. Unfortunately, if it hasn’t, you must toggle the preferences.
- Hit the Edit menu and then tap on Preferences.
- Choose Send Forms from the menu. Then, rush to the My Preferences tab.
- Opt for QuickBooks E-mail or Webmail, and then select OK. Consequently, it toggles your preference off.
- Repeat the steps. Go back to the My Preferences tab and hit Outlook. Then, hit the OK option.
- Exit QuickBooks and all other programs that are opened.
- Restart your computer.
After restarting your computer, you need to open your QuickBooks application and send a test e-mail to ensure you have got yourself back on track. Sadly, if you are still witnessing the error in your QuickBooks desktop, you need to jump on to the very next method mentioned below.
Read Also : Why Is QuickBooks Payroll Not Updating
Step 3: Checking Your Internet Explorer Email Preferences Might Help
Like Outlook, QuickBooks uses yet another application called Internet Explorer. This Internet Explorer runs web services in the background. It also acts as a helping hand to QuickBooks the way Outlook does. So, you may be required to reset your e-mail preferences in this application.
- Exit QuickBooks.
- Open your Internet Explorer.
- Click on Tools, then select the Settings menu, and then choose Internet options.
- Choose the Programs tab. Then, choose Set Programs.
- Hit on Set your default programs. Then, choose the email service you wish to use.
- Hit the Apply button and then choose OK.
- Exit Internet Explorer.
Now, you need to send an e-mail from QuickBooks just to review that everything has worked as expected. Nevertheless, if your Window is still displaying “Error: QuickBooks Email not Working,” you might be a bit unlucky here. However, you can check out other available options mentioned below to troubleshoot the error.
Step 4: Try to Repair Your MAPI32.dll
After trying your hand with the above-mentioned steps, you have finally landed here to learn this new effective method. However, before you move further with this method, you should ask yourself a few questions. For example: – Are you a confident computer user? Are you tech-savvy enough? You must be wondering what’s the need to ask such questions, right?
Actually, the upcoming step requires you to be a little more comfortable with computers. So, if you believe you are a little underconfident, you can directly reach out to someone who is skilled enough to deal with such complex errors. On the contrary, if you are a skilled QuickBooks user, let’s move ahead to eradicate this email issue. Firstly, we will begin by narrowing down the issue.
- Begin with Restarting your computer.
- Open Microsoft Word. Then, create a new document.
- Select the File menu, then choose Send, and then choose Email as PDF Attachment.
Now, to ensure whether the error persists, send an e-mail from MS Word to confirm. If the problem doesn’t disappear, there could be a possibility that something is wrong with your Outlook or Office Suite. In this scenario, you might need to seek the assistance of Microsoft Help and Support.
However, if you have managed to send the test e-mail from MS Word successfully, it means something is wrong with the MAPI32.dll file. So, we will move ahead to fix the error in the MAPI32.dll file. Have a close look at the steps below: –
- Close all the programs that are running on your system.
- Tap on the Windows Start menu.
- Type in “File Explorer” in the search bar and then open File Explorer.
- Type in C:\Windows\System32 into the search bar.
- Find Fixmapi.exe and open it. Follow the instructions displayed on the screen to run the repair.
- When the repair is done, restart your computer.
Now, open QuickBooks and try sending an e-mail to test the efficiency of the above-mentioned step. If this process has failed to resolve the problem, you need to consider re-installing your QuickBooks Desktop. The below-written guidelines highlight how to re-install the QuickBooks desktop on your Windows.
Step 5: Consider Installing the QuickBooks Desktop Again
Firstly, uninstalling and then re-installing the QuickBooks application from your Windows might help you fix this email issue pretty effectively. When you re-install QuickBooks, it renames your QuickBooks folders. Renaming folders is an attempt to fix company file issues quickly. Another key point is there is no threat to your company file in this process, as it remains intact throughout the process. Let’s have a look at the steps to quicken our recovery procedure: –
Step 1: Remove the QuickBooks Application from Your Windows
- Go to the Windows Start menu. Search for “Control Panel,” then open Control Panel.
- Click on Programs and Features or Uninstall a Program.
- A list of programs will appear on the screen. Now, from this list of programs, select the version of QuickBooks Desktop you want to remove.
- Hit on Uninstall/Change, Remove, and then Next.
- If you are unable to see this option, sign out and sign back into Windows as an admin user (or a user with admin rights).
Step 2: Install QuickBooks Desktop Again
When you’re done, install QuickBooks Desktop. When you install it again, QuickBooks will automatically create new folders and rename the old ones.
If this doesn’t fix your issue, move to the next solution.
Step 6: Try to Reset Your Email Address to Resolve “Error: QuickBooks Email not Working Effortlessly”
If you have recently imported your QB Desktop data into a QB online company, you may be required to reset your email address to ensure smoothness in email communications.
- Sign in to your Online QuickBooks account.
- Move to Settings, then click on Account and Settings.
- Go to the Company section, then choose Edit in Contact info.
- Consider reviewing each email address and make changes accordingly.
- Hit the Save option, then select Done.
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Step 7: Clear and Re-enter Your Email Address
You reading this step signifies that the previous steps haven’t applied well to the error you are receiving. Well, before moving forward with this step, ask your clients to check their junk mail or spam folder to ensure that their emails are not stuck in such sections. If they don’t find emails there, clear and re-enter your email address to proceed further.
- Move to Settings, then choose Account and Settings.
- Move to the Company section, then choose the Edit option in Contact info.
- Clear the Company email field and enter the desired address as is, even if it appears incorrect. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter.)
- Hit on the Save option, then select Done.
- Send yourself a transaction to check efficiency.
- If you still don’t receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
Conclusion
Transparent communication is the need of the hour to build trust and reliability. To achieve the same, companies use email as a way of explicit communication. Over the years, establishing interactions via email has emerged as one of the most popular means of communication. QuickBooks, being a dynamic accounting software, has partnered with Outlook to ensure the mode of communication is seamless and fast. However, when QuickBooks throws “Error: QuickBooks Email not Working” at you, you find yourself stuck in a tricky situation. Following the hacks mentioned in his blog post will help you come out of the woods.
Hopefully, you must have understood the steps you need to embrace to troubleshoot this issue. These effective methods have proven to be helpful in eliminating the same. We hope that our decent attempt at this blog helped you immensely. However, if you are still stuck with the error, we suggest you get in touch with our team of professionals at 1-855-542-9309 for swift assistance.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.