We recently received from QuickBooks users that QuickBooks crashes when sending email. This error occurs when you try to send invoices or transactions via email through QuickBooks. Often, when this error occurs, it may risk the critical company files. If there are unsaved files, it can be lost due to this error. Therefore, it is crucial to solve this error as soon as possible. For that, we have provided many solutions to rectify the mistake.
Keep updating QuickBooks and the email client server. This will allow you to use the latest features, enhance performance, fix bugs, and improve applications’ stability and reliability. Always keep checking for the latest updates to keep your software bug-free. Install them regularly to eliminate unknown errors in your software. Check for the software’s compatibility with your operating environment.
This blog is enough to solve your QuickBooks crashes when sending email-related issues. You should read the complete blog first to learn the causes and solutions to this problem. Our experienced experts have found some solutions that you can use to solve this issue.
Throughout this blog, you will learn how to deal with QuickBooks crashes when trying to send an email. If you don’t want to solve it yourself, you can ask for our expert guidance. Don’t hesitate to connect to our QuickBooks experts. Please contact our team of experts at this 1-855-542-9309. They are available 24/7 to solve your queries.
Table of Contents
Circumstances where QuickBooks may crash while sending email
You must be facing QuickBooks crashing when sending email issues while attempting to send your invoices and transactions over email. However, this error may also appear with these messages.
- Attaching a company file to your email
- Try to use the Send Forms function in QuickBooks.
The leading causes behind QuickBooks crashing when trying to send email
The main reasons behind this QuickBooks Crash Error When Sending Email Error are mentioned below:
- QuickBooks is unable to connect with the email server.
- The Microsoft Windows Components may be damaged.
- Any other harmful third-party program may become an obstacle between QuickBooks and the mail server.
- The Firewall operating in the background and disrupting your connection.
- Syncing with Windows or other Associative Components has Failed.
- Installation Error of QuickBooks Accounting.
- QuickBooks Company Files may have been deleted.
- Malware or Virus Attack on the System.
Learn how to solve QuickBooks crashes when trying to send email
QuickBooks is a bookkeeping software providing users with a wide range of functionalities. QuickBooks allows users to access their banking transactions, print W-2 and W-3 forms, and send emails, including many other features. Very basic accountancy and bookkeeping operations form essential functions of this accounting program.
QuickBooks users have been suffering from this issue, which is unacceptable to the QuickBooks team. So, we have come up with many different solutions to fix this issue. This blog will show you how to fix this issue permanently. Thus, Keep reading this blog.
Solutions to solve the QuickBooks crashes while sending email
Fix 1: Update the QuickBooks
- Open QuickBooks and select the Help Tab.
- Click the Update QuickBooks option.
- Click Reset Update.
- Click on the Get Updates option to initiate the update process.
- At last, restart the QuickBooks.
Fix 2: Check Webmail Preferences Settings
Wrong Webmail preferences can be one of the causes of this error. In this case, you must reconfigure the webmail preferences settings. The steps to solve the error are given below:
- Launch QuickBooks and select the Edit menu.
- Next, click on Preferences.
- Click on the Send form option within Preferences.
- Pick your email account in the My Preferences section and click the Edit option.
- Mark the SSL box
- The server name should be identical to the Server Name field.
- If the outgoing mail is set as ‘’SMTP. mail.gmail.com,’’ you must replace it with intuit.SMTP.mail.gmail.com.
- Once all the changes are done, click OK.
- Now, reopen the QuickBooks program and test this solution by emailing yourself. If the problem persists, try another solution.
Fix 3: Use a Secure Webmail
How a secure webmail is used is answered below:
- Open QuickBooks and click on the Edit option.
- Click on Preferences, and then select the Send Forms option.
- Now, pick a WebMail.
- Click on the Add option and then click on Service Provider.
- Type your accurate email address.
- Unmark Use Enhanced Security option.
- Click the Ok button.
- Now, open QuickBooks and fill in your correct credentials.
Fix 4: Configuring Firewall settings
Misconfiguration in firewall settings can cause this error to occur. In this case, you must reconfigure the Firewall settings.
The steps to configure firewall settings are given below:
- First, add QuickBooks to the firewall exceptions.
- Set up QuickBooks and add QuickBooks port exceptions to the firewall.
- If the above steps don’t solve the QuickBooks crashing when sending emails, disable the Firewall Temporarily.
Fix 5: Try running QuickBooks and MS Outlook as an admin workaround
If the error is due to MS Outlook, Follow these steps:
- Close QuickBooks Desktop and open the Windows Start menu.
- Search QuickBooks, Then right-click the QuickBooks icon and click Open file location.
- Right-click on the QuickBooks.exe file in the folder and select Properties.
- Select the Compatibility tab.
- Click on Run this program as Administrator option.
- Click Apply and then hit OK.
Fix 6: Revert the Office M365 Click-to-Run installation to Version 2401 Build 17231.20236
- Close all the Office applications.
- Click on after clicking the start button.
- Write cmd in the search bar, right-click, and select run as administrator.
- Write these two commands on the prompt and hit Enter after each command.
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.17231.20236 - When everything is completed, open Outlook and select File > Office Account.
- Click Update Options and Select Disable Updates.
Preventing Future QuickBooks Crashes When Sending Email:
Once you successfully solve the issue, it is vital to remember some things to prevent future occurrences. Actively maintaining and using best practices to manage the QuickBooks program reduces the risk of future occurrences. Consider these preventions to safeguard your QuickBooks program.
You must regularly back up your financial data to prevent the loss of crucial data. Ensure your backup is automated and keeps backing up your data regularly; otherwise, it may be lost when your program struggles with a QuickBooks error.
Continually monitor your QuickBooks and email client server to prevent it from instability or unusual behavior. Keep watching the performance of the system resources, such as memory usage and processing speed, to identify problems before they jump into crashes.
Here are some more reasons and solutions for this error
It may be due to QuickBooks Outlook crashing when email sending error. For temporary fixing, you can use the steps below. To install this update, follow these:
- Select File.
- Go to Office Account.
- Now, select Update Options.
- Click Update Now.
To solve the issue related to emailing and transactions, follow these steps:
- Add QuickBooks Firewall Exceptions
- Update Microsoft Windows, Microsoft Office, and Outlook
- Set up again your email service.
- Disable your virus protection momentarily.
- Restart your computer.
Conclusion
In Conclusion, if you are facing errors related to QuickBooks Crashes when sending email, it may be for many reasons. We have given you all the possible solutions, mentioning their causes too. The causes of this error are QuickBooks being unable to connect with the email server, damaged Microsoft Windows Components, any other harmful third-party program becoming an obstacle between QuickBooks and the mail server, and The Firewall operating in the background and disrupting your connection. To solve the issue, you are provided with many solutions from our experts; those solutions are given above. If you can’t use these solutions by yourself, don’t hesitate to contact our team of experts at 1-855-542-9309. They are available 24/7 to solve your queries.
FAQs
Why Does QuickBooks Crash When Sending Email?
This error occurs when you try to send invoices or transactions via email through QuickBooks. It is crucial to solve this error as soon as possible. For that, we have provided many solutions to rectify the mistake.
How do I fix the QuickBooks not sending emails issue?
Try these steps to solve this error:
1. Open QuickBooks and select the Help Tab.
2. Click the Update QuickBooks option.
3. Click Reset Update.
4. Click on the Get Updates option to initiate the update process.
5. At last, restart the QuickBooks.
What if QuickBooks still crashes when I attempt to send emails after troubleshooting?
If the issue persists, follow these steps:
1. Test the email functionality with a different program.
2. Create a new company file to see whether the issue was with only file.
3. Consult with QuickBooks experts.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.