Along with the numerous features that QuickBooks offers, email services are among the most prominent ones. QuickBooks is well known for the benefits it provides to its users in maintaining their reckoning accounting tasks. With its user-friendly interface and innumerable services, QuickBooks has managed to make its place in the market. However, like any other online application, QuickBooks is also not all glitters. Bugs and issues like QuickBooks Couldn’t Connect to the Email Server tag along with the application.
Not being able to send important business emails can ruin your day, your productivity, and even your business. So, if you are also unable to send invoices using QuickBooks Desktop’s webmail feature, the problem may be related to the webmail settings. In order to help you resolve issues while sending emails through QuickBooks, we have prepared this article that lists various reasons for the email service error and step-by-step troubleshooting methods.
However, we also advise you to directly call our support team at 1-855-542-9309 anytime for a quick and easy solution to the error
Table of Contents
Brief Description of the Couldn’t Connect to Email Service Error
The users have claimed to receive various error messages related to the “couldn’t connect to email service” error, which says,
- “Your email settings are incorrect” which indicates that the web browser and the email server settings are not accurate for the email service to function properly.
- The message claims, “The email id or associated password is incorrect. Please check and try again.” This means that the user has entered the wrong credentials, causing an error in the email service.
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Common Reasons for Why You Come Across Server Connection Error in QuickBooks
Here’s a list of potential explanations for the server connection error in QuickBooks to arise.
Blocked by the Antivirus Program
The Anti-malware program loaded in the system might have blocked the access of the third-party applications to fetch information online or to reach any online site in order to avoid virus invasion.
Incorrect Credentials
While logging into the e-mail account, if the user enters the wrong address and password then the e-mail service will obviously not function as expected.
Former Version of QuickBooks
It is expected from the user to regularly update the application to avail of all the latest features and to avoid any issues while working. A former version of the QuickBooks application will not support the latest features, and even the older features might not function properly.
Missing Administrator Rights
If the user has not used an account with administrative rights to log into the system, then the application might not respond accordingly and encounter issues while sending emails.
Incorrect Web Settings
The internet connection and the web browser set up by the user are not compatible with the QuickBooks application’s requirements leading to issues while sending emails. The internet settings should be done keeping in mind the needs of the online applications to avoid such QuickBooks Couldn’t Connect to the Email Server.
Lack of Proper Internet Connection
For any online application to function efficiently, a good internet connection is required. If the network keeps fluctuating continuously, email service and many more services will not work properly in the application.
Misconfigured Settings
If the e-mail settings, application settings, and internet settings are not compatible with each other, then issues are bound to arise while accessing the QuickBooks application as it requires all the proper settings and permissions to perform its job.
Discerning the Server Connection Error in QuickBooks
Due to an unstable internet connection, some users might not even receive any error message, but the issue continues to persist. In such cases, to discern the server connection error in QuickBooks, the user can check for these symptoms on their desktop.
- Unable to connect to the e-mail service is the primary sign.
- Cannot connect to other online services.
- You might be asked to review your prepared report before trying to send the e-mail.
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Take Account of the Following Things Before Fixing the QuickBooks Email Server Error
Before jumping on to eliminating the QuickBooks email server error, the user should follow these instructions to avoid further issues in the future.
- Make sure to enter the correct e-mail address and password.
- Get the latest released version of the QuickBooks Desktop.
- Temporarily disable the antivirus program.
- Allow the required permission access.
- Log into the computer with an account holding administrative rights.
- Stabilize the internet connection.
- Select a default web browser.
Unraveling the QuickBooks Email Server Connection Error
To unravel and eliminate the existence of the QuickBooks email server connection error, we advise our users to follow these practical solutions.
Solution 1: Modify the Email Services
- Start the QuickBooks application and head to the “Edit” menu. From there, click on the “Preferences” tab.
- Select the “Send Forms” option. Then, navigate to the “My Preferences” section and choose an email account you use to send e-mails to your clients, and select the “Edit” button.
- You will reach the “Edit Email Information “ screen. Get to the Server Details panel and select the name of the server and the port to send the information to your email provider.
- If you don’t know the name of your server or port, you can take help from the “Set your email service in QuickBooks application.”
Solution 2: Reset the Internet Settings
- Go to the Web Browser you use to send emails. Now go to the “Tools” section.
- From the “Internet Options,” move to the “Advanced” tab and select the “Restore Advanced Settings” option, and hit the OK button to confirm.
Summing Up
We know going through the QuickBooks Couldn’t Connect to the Email Server error can be very infuriating to deal with as it can create unnecessary issues in between the work. Well, you can figure out the solutions to this error after reading this blog till the end. We have illustrated the troubleshooting methods in detail for you to deal with it effectively. Taking reference from a QB Expert by dialing 1-855-542-9309 on how to manage such issues would also be quite effective.
Frequently Asked Questions
Down below, we have some FAQs for you to feed your curiosity.
How Can I Change My Email Settings in QuickBooks?
You can easily modify the email settings in QuickBooks from the QuickBooks Desktop application. Add the email address and select an email provider using the QuickBooks settings.
Can I Reset My QuickBooks Desktop Email?
Yes, you can reset your QuickBooks desktop email by editing the e-mail address field from the QuickBooks Profile settings.
Is it Possible to Change the Email Information in the QuickBooks Desktop?
Yes, you can change the email information in QuickBooks desktop anytime you want. Go to the Intuit Account Manager website and manage your Intuit account. Here, you can add your email or mobile number details and make new changes according to your requirements.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.