Users have a major platform to work effectively and conveniently using QuickBooks Online. However, with a recent upgrade, users of QB online receive a QuickBooks Error 9999 while setting up a bank connection. In such circumstances, there is a potential that your system will hang, cease working, or respond slowly. A QuickBooks user who is also experiencing the same error has asked a question here.
“I am getting an error code 9999 while updating my credit cards. How to fix this in QuickBooks Online?“
This blog will answer the user’s question by providing effective solutions for QuickBooks desktop Error 9999. But first, let’s find out what the meaning of error 9999 is.
Table of Contents
Defining QuickBooks Error 9999 with a short note
A script problem known as QuickBooks error code 9999 breaks the connection between the bank and QB online. Additionally, it happens when you attempt to update your bank information. Your job may be delayed by this QB error 9999, which may also slow down your system. When your QuickBooks encounters a banking issue 9999, you will receive the following error message:
“Sorry, we can’t update your bank. Please try the update again (9999)”
OR
“Error Code 9999 – Can’t Update”.
But, you can easily resolve this error code and any other errors in the QB desktop with the guidance of our helpful guides. Just follow this blog till the end to fix these kinds of issues with ease.
“Dealing with the QuickBooks Online error 9999 and need immediate technical assistance? Give us a call on our QuickBooks online support number 1-(855)-542-9309 to discuss your technical unease”
Possible Causes Behind Error Code 9999
QuickBooks error code 9999 can take place due to several reasons as listed in the below-given points:
- Slow Internet speed preventing QuickBooks from establishing a connection with the bank server.
- Firewall or Internet security settings are preventing QuickBooks from accessing the server.
- The cookies and cache of your Internet browser can also evoke the error while updating your bank information.
- Multi-faceted Internet connection issues can also evoke QuickBooks error code 9999.
You may also see: How to Resolve QuickBooks Error 6000 77
What Are the Symptoms Of QuickBooks online Error 9999?
When QB error 9999 occurs, you can experience the below-given symptoms on your screen:
- QuickBooks error message 9999 appears on the screen that suggests, “Sorry. We can’t update your account. Please try updating again later. (9999)”
- Browser is freezing and resulting in the processes to slow-down.
- You may not be able to update your banking information as a result of the error.
How to Troubleshoot QuickBooks Online Error 9999?
Now that you know the possible reasons behind the QB error 9999 follow the below-given solutions to get rid of this technical annoyance:
Solution 1: Update Your Bank Account Info
In the first place, you need to try to update your bank feed for three to four times and check if it can resolve the QB error 9999. To get it done:
- Go to the Banking section and try to locate the Update option.
- Click Update on finding the option and try to repeat the same steps for three to four times.
If the error persists, move to the next troubleshooting solution.
Solution 2: Clean Cache Files of Your Internet Browser
The cookies and cache of your Internet browser can evoke error Code 9999 in the QuickBooks application. To clear the cache file from Internet Explorer, follow the below-given steps:
For Internet Explorer:
- Press CTRL+ Shift+ Delete keys on your keyboard, and it will open the Delete Browsing History page.
- Now mark the checkbox for Temporary Internet filesand websites data.
- Hit Delete to get the task accomplished.
Try to update your banking information to check if the Intuit error code 9999 is fixed. If not, try the next troubleshooting procedure.
Solution 3: Import Your Bank Transactions Manually in QuickBooks Online
If none of the above-described solutions brings luck to the error-resolution, import your bank transactions manually in QBO by following the below-given steps:
- Go to the Banking section and open QuickBooks Online.
- Next, you need to select Banking.
- In the end, click Update to update your banking transactions manually.
If the error 9999 in QuickBooks continues to trouble you, jump to the next solution.
You may also read: How to Fix QuickBooks Error OLSU 1013
Solution 4: Open Your Browser in Private Mode
Follow the below-given steps for the various browsers:
- Internet Explorer: press Ctrl+Shift+P
- Google Chrome: press Ctrl+ Shift+ N
- Mozilla Firefox: press Ctrl+ Shift+ P
- Safari: press Command+ Shift+ N
Get Help from Experts!
The solutions explained in this post can help you in troubleshooting QuickBooks Online error 9999 when updating your bank. However, if the error continues, and you need an expert’s assistance, give us a call on our QuickBooks error support number 1-(855)-542-9309. Once you are connected, explain the error symptoms and our expert will guide you in troubleshooting QuickBooks Error 9999.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.