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Fix QuickBooks Error 15104 while Updating QuickBooks or Payroll?

QuickBooks is a worldwide appreciated accounting software with its user-friendly features that have helped multiple businesses. In addition, it is regular updates of QuickBooks that keep errors at bay. But, when an error such as QuickBooks error 15104 takes place while updating the QuickBooks application or Payroll, the user will be frustrated.

If you have been facing QuickBooks 15XXX errors similar to the error in question, this article is for you.

Follow the instructions to fix errors while updating your application, or you can let the experts handle it for you. Our team of certified experts is available on +1-(855)-856-0042 and you can get assistance from them for any error in QuickBooks.

5 Effective Ways to Resolve QuickBooks Error Code 15104

Not one, not two, we are going to list down five effective ways to fix QuickBooks Error Code 15104. You can go from one solution to another, and we hope you can finally download updates for QuickBooks successfully.

Solution 1: Download QuickBooks Updates in the Selective Startup Mode

If you have issues with the update process of QuickBooks or that of payroll, we suggest using Selective Startup mode in the windows.

Points to Remember:

  • Before you go ahead to follow this solution, be sure to create a QuickBooks backup of your company file.
  • Ensure you have QuickBooks Desktop product and license details handy.

Start your System using the Selective Startup Mode

Starting your computer in the Selective Startup mode will ensure that background tasks do not affect updation of QuickBooks or the Payroll. Here are the steps that you must follow for the same:

  • Press the Windows + R keys, which will open the Run command window.
  • You will see a cursor on the Run command screen, and you must type MSConfig.
  • Hit on the OK button.
  • Go to the General tab and choose Selective Startup and Load system services.
  • Next, move to the Services tab.
  • Click on the Hide all Microsoft Services option and then press the Disable all option.
  • You must now click the Hide all Microsoft services checkbox to uncheck it.
  • At the same time, you must select the Windows Installer checkbox under the list of services.
  • Press the OK button.
  • Restart your system from the System Configuration window.
  • After the PC restarts, install QuickBooks Desktop updates while it is still in the Selective Startup Mode.
  • If the process is successful, turn on the Normal configuration.

Also read: QuickBooks Error 15276

Solution 2: Use QuickBooks Tool Hub and Quick Fix my Program

QuickBooks Tool Hub is used to solve some common errors in the application, and with Quick Fix my Program, you can resolve update errors. It is suggested to run Tool Hub on the Windows 10, 64-bit.

  • If QuickBooks is open, you must close the application and, from the web browser, download the latest recent version (1.5.0.0) of the Tool Hub.
  • You must save the file at an accessible location, be it the Downloads folder or your desktop.
  • The downloaded file will have the name QuickBooksToolHub.exe, and you must double-click on the file.
  • Further, the system will instruct you to install Tool Hub, and you must click on agree to the terms and conditions.
  • After the installation, an icon will appear on the Windows desktop. Double click to open the QuickBooks Tool Hub.
  • Once the tool is open, navigate to the Program Problems tab.
  • Choose the Quick Fix my Program option.
  • Let it run to fix QuickBooks error 15104.
  • Finally, try updating QuickBooks.

Solution 3: Install a Digital Signature Certificate to remove QuickBooks Error 15104

A digital signature certificate hosts details that help protect data or establish secure network connections. With the steps below, you can install a digital signature certificate.

  • Navigate to C:\Program Files\Intuit\QuickBooks location.
  • On the file named QBW32.exe, right-click and then choose the Properties option.
  • Click on the Digital Signature option and ensure that in the signature list, Intuit is selected.
  • Click on the Details option and then choose View Certificate.
  • Select the Install Certificate option and hit on Next.
  • You will see Finish being displayed, and you must click on it.
  • At last, restart the system.
  • Go to QuickBooks and try updating it to see if QuickBooks error 15104 appears again.

Solution 4: Update the Settings of the Internet Explorer to resolve QuickBooks Error 15104

By updating the settings of the Internet Explorer, you can see if the error 15014 in QuickBooks occurs because of the web browser. TLS will ensure that Intuit can establish a secure connection when downloading updates. Follow the steps given below for the same:

  • Open Internet Explorer and click on Tools.
  • Choose Internet Options and then navigate to the General tab.
  • Click on the Delete button.
  • Choose the Temporary Internet files option and then press the Delete button.
  • Go to Connections and hit on the LAN settings.
    • Click on the Automatically Detect Settings checkbox.
    • Proxy servers should be blank.
    • Press the OK button twice.
  • Next, you should click on the Advanced tab and scroll down.
    • Ensure that SSL 2.0 and SSL 3.0 boxes are selected.
    • Also, deselect the box next to Check for publisher’s certificate.
  • Now that you are on the Advanced tab, scroll down and make sure:
    • Check the TLS 1.2 box.
    • TLS 1.0 and TLS 1.1 should be clear. If you see it marked, clear both the boxes.

Also see: QuickBooks Error PS036

Solution 5: Clear the SSL State of the Internet Explorer

Clearing Internet Explorer SSL Slate ensures that cached certificates are cleared. Follow the steps listed in this solution to accomplish the same.

  • Go to Internet Explorer and click on the Gear icon.
  • Select Internet Options and navigate to the Content tab.
  • Select Clear SSL state.
  • Restart the system and open QuickBooks Desktop to start the update process.

Conclusion

With this, the article ends here, and we hope you can get the application to update effortlessly after fixing QuickBooks error 15104. While we listed five ways to resolve the update error 15104 in QuickBooks, there is a sixth solution: Expert Guidance. Our team is available for your assistance on the Toll-Free number +1-(855)-856-0042 and you can easily reach out for their on-call help in getting rid of the error.

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