QuickBooks is a versatile application used by small business owners across the world. A vital part of running a business is making payments, online mostly. Sometimes, while making such transactions online, users can get stuck at a page where they are unable to create a successful payment, and instead encounter a message saying “QuickBooks Error Invalid Amount: This transaction did not go through.” Now, one of the central points that give rise to such a glitch is using incorrect card details while making the payment. Another reason can be a block imposed by the bank on the user’s card. Continue reading the below blog, if you too are encountering the problem.
In need of an expert to provide you with the right guidance to get rid of QuickBooks Error Invalid Amount? Connect with one of our pro-advisors and indulge in a personal consultation session with them. Dial QuickBooks Support Number 1-855-542-9309 straight away!
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Preliminary Checks to Fix Invalid Amount Error in QuickBooks–
Here are some quick ways to prevent the invalid amount issue not only in QuickBooks but other applications also –
- When the bank processes a card payment, they usually send a verification code on the corresponding number. Verify that the number entered is correct.
- Ensure no special characters or unnecessary spaces are entered while inputting the transaction amount or security code in the given fields.
- At last, review the card and the related contact and address details. They should belong to the same holder.
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Essential Points to Consider while Tackling QuickBooks Desktop Invalid Amount Error
Have a look at the most common key points that trigger similar incorrect amount faults, and the complementary hacks that can resolve them –
- Including the Dollar sign ($) in the Amount entered
The transaction program is designed in such a way that it detects your currency automatically. In that case, you do not need to enter your currency symbol separately along with the amount. If you include $, remove it from the field and check if this fixes the error. - If the user is entering an Amount Larger than the Prescribed Limit
The bank can reject a payment if the user attempts to pay an amount larger than their banking or daily limit. Therefore, you must check with your bank and learn about your payment limits to avoid getting into such situations in the future. - A Maintenance Glitch from the Financial Institution’s end
Banking websites are dynamic, and regularly go under the update and maintenance process. Check if there is an ongoing issue from their end, which is causing the payment error. - Using an Amount that does not match the Original Sale Amount
In such cases, it is best to go to your Merchant Service Center and check if your customer has been refunded the incorrect amount or not. You should also verify if the extra payment has been balanced out or not. - Incorrect Card Details
One of the most common reasons behind “Error: Invalid Amount in QuickBooks” is using invalid card details to make a transaction. Here, you need to check if you are entering the exact 16 digits as mentioned on the card, the name of the cardholder and the security code (CVV) mentioned behind the card should all belong to the same holder.
Additional Solutions for QuickBooks Transaction Invalid Amount Error
If you have fallen victim to the message, “QuickBooks the charge was declined because the amount was invalid,” and the above checks did not do the job for you, the following solutions should be helpful –
Resolution Technique 1 – Switch your Industry Type to Process Commercial Codes
Commercial Codes are required to make the card transactions successful. Check with your customer if they have a particular code that has to be used in order to approve the payment. Then, change the Industry Type and use the code to complete the process –
- Log into the Intuit Merchant Service Center.
- While on the Homepage, click on Accounts and then select Account Profile.
- Go to the Account Holder/ Business Information section and hit the Edit button.
- In the given field, type the last four digits of your business Tax ID number or the SSD and press the Submit button.
- Tap on Industry Type and choose accordingly.
- Select the appropriate answer in the “Reason for this account change” field and hit the Submit button.
Resolution Technique 2 – Switch to the Incognito/ Private Window of your Web Browser
The normal web browser might hinder or limit your access to certain websites, thus:
- Open Google Chrome on your screen.
- Tap on the three dots located at the top-right corner of your screen.
- Select the New Incognito Window option to open a private window.
- You can also press the Ctrl + Shift + N keys on your keyboard while on the Chrome screen, to trigger the private window.
- Try making the card payment again.
Resolution Technique 3 – Delete the Cookies and Cache Data from your Web Browser
Cookies and cache are temporary files created by your web browser based on the pages that you visit on a regular basis. You must erase these files from your system regularly, as they unnecessarily take up extra space and obstruct smooth internet surfing –
- Access Google Chrome on your desktop.
- Press the three dots located in the upper-right corner.
- From the drop-down menu, select More Tools and then click on Clear Browsing Data.
- Choose the Time Range and All Time.
- Mark the boxes against the following three options –
a. Browsing history
b. Cookies and other site data
c. Cached images and files - Hit the Clear Data button and relaunch Google Chrome.
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This blog has been curated to serve as a precise guide on how to deal with QuickBooks error invalid amount. We have gathered the most relevant information to help you eliminate the problem once and for all. Just in case, the issue persists and poses a threat to your company data, another alternative is to connect with our certified QuickBooks Pro advisor professionals to solve this instantly. Ring the team at QuickBooks Customer Service Number 1-855-542-9309.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.