Users of QuickBooks Desktop can access their financial institutions’ services and view and download the most recent transactions by using QuickBooks online banking. If the banking is not configured properly in QuickBooks, you may have numerous issues when using the online banking feature. One such mistake is QuickBooks error OLSU 1013, which mainly appears when setting up online banking and prohibits users from updating their account information. This article aims to offer general advice on how to resolve the OLSU-1013 bank connection error warning in QuickBooks.
“Unable to update your bank account information due to QB error OLSU 1013? Give us a call on our QuickBooks error support number +1-(855)-856-0042 and talk to one of our dedicated experts”
You may also see: How to Resolve QuickBooks Error OLSU 1024
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Describing QuickBooks Error Code OLSU 1013
QuickBooks error OLSU 1013 pops up on your system due to the inability of the QB application to communicate with the bank’s server. An error message appears on your screen that states, “An unexpected error has occurred.” The error message depicts that the error message is being caused as the branding and profile servers have become inaccessible. The error message further prompts you to click the Cancel button and contact QuickBooks support for the resolution of the problem.
Top reasons promoting QuickBooks Error OLSU 1013
QuickBooks error code OLSU 1013 can come into sight due to several reasons as described in the below-given list:
- If you are using an outdated version of the QuickBooks application.
- The user ID or password you are using to login is incorrect.
- Unsupported version of the Internet Explorer can also evoke QuickBooks Online error OLSU 1013.
- Bank’s server is under maintenance when you are trying to communicate with it.
- When your Internet connection is not stable.
- If the Banking institution Directory is outdated.
- If you are not using the Express or Side by Side Mode.
Follow this to-do list before fixing QuickBooks Bank Feed Error OLSU 1013
Before getting started with troubleshooting Intuit error code OLSU 1013, you need to understand the below-given points:
- Make sure that you are using the latest version of the QuickBooks application.
- Check if your internet connectivity is intact before proceeding further.
- Double-check your user ID and password before signing into your Online banking.
- As per the latest security standards, Internet Explorer must be your default Internet browser.
Remove QuickBooks Error OLSU 1013 using these solutions
Below are some handy solutions to resolve QuickBooks Error Code OLSU 1013:
Solution 1: Internet Explorer Settings – update it
Perform the below-described steps with full attention:
- Open Internet Explorer and hit Gear icon.
- From the Internet Options select Advanced tab.
- Now from the Security section, uncheck the box for USE TLS 1.0.
- Next, checkmark the box for USE TLS 1.2 to enable TLS 1.2 protocoland hit Apply.
- Hit OK and restart your system to check if the QB error OLSU 1013 is resolved. If not, try the next troubleshooting procedure.
Solution 2: Use the Express Mode in QB program
Follow the below-given steps to get the job done:
- Launch QuickBooks and click on Preferences from Edit tab.
- Locate and click on Checking from the left side of the dashboard.
- Select Company Preferences and then further select Express Mode from the Bank Feed window.
- Click OK to apply the changes.
If QuickBooks online error OLSU 1013 continue to trouble you, follow the next troubleshooting procedure.
Solution 3: Deactivate bank feeds for accounts not active
To deactivate all the accounts having online services in order to set them up for the bank feeds, follow the below-given steps:
- From the Charts of Accounts window, checkmark the box next to “include inactive.”
- Next, you need to deactivate the bank feeds for the inactive account
- Close and re-open the file
- In the end, you must set up each account for the Bank Feeds
Solution 4: Create new company file in QuickBooks s/w
Carry out the following steps if you want to make a new QB company file:
- Go to the file menu and then hit the new company file option.
- Next, click on the express start.
- Now add the bank account in which you are facing the issue.
- Once you have completed this you can set up the account for bank feeds on new test company.
- To check the account, download the bank feed transactions.
Solution 5: Provide an upgrade to the Financial Institution Directory (FIDIR)
You can update the online directory FIDIR within the QuickBooks. You have to make changes in the online directory with the help of the banking tab so that you might easily fix the QuickBooks Error 1013. Follow the steps explained below to upgrade the FIDIR and also resolve the OLSU 1013 Error:
- Launch the QuickBooks application and then go to the banking tab.
- Select the bank feeds option and progressively click on the bank feeds center.
- Now from the choices displayed, select the ‘sync all for this bank‘ option.
With the updating of the FIDIR your issue must leave your system and you may be able to do your routine tasks.
Solution 6: Enable the Transport Layer Security (TLS) 1.2 Protocol
- Make sure that you have the latest version of Internet Explorer and then launch it.
- Click on the gear icon located at the top-right corner of the browser.
- Navigate to the internet options and then hit a click on the advanced tab.
- Now move to the security section and then unmark the TLS 1.0 and mark the TLS 1.2. You are now using the TLS 1.2 protocol as you have switched to it.
- To confirm the changes click on apply and then ok tab.
- Now close all the programs running on your system and reboot your system to see the changes you have just made.
Solution 7: Merge the different accounts after creating them
- Right click on the account that is facing the issue and then select edit account.
- Click on the copy after highlighting the account name.
- Once you have finished with that add the asterisk(*) at the end of the account name.
- Next click on the bank feed settings tab and choose the option to deactivate the online services.
- Now, click on save and close.
- Create a new account by clicking on the chart of accountants.
- You have to now rename the account name. Close file and then reopen it.
- Hit the chart of accountants with asterisk, then right click on the account and click on edit option.
- Now, remove the asterisk and again click on save and close options. Click on yes when you see the warning message.
- Click on set up an account for bank feeds and download the transactions to the new merged account.
Solution 8: Refresh the connection with the bank
- First, select all the inactive bank accounts.
- Then move to the company file and choose the chart of accounts.
- Select the include inactive box and Quickly check the inactive accounts.
Solution 9: Keep the default bank account under company and personal preferences
- Launch the QuickBooks Application from the windows start menu and then sign in to the company file as an admin.
- You may be able to see the preferences tab under the edit menu, click on it and also choose the checking tab.
- Go ahead and then select default under my preferences tab for all the options.
- Under company preferences tab choose the default account for all the options.
- Click on OK and then login to the online banking using the correct credentials.
You may also read: How to Fix QuickBooks Error H202
Get Assisted by QB Pro Advisors..
The troubleshooting solutions explained in this post can help you in troubleshooting QuickBooks code error OLSU 1013. If you are not able to perform the solutions due to technical unease, give us a call on our QuickBooks online support number +1-(855)-856-0042. When you are connected, explain your issue to acquire the best solution for QuickBooks error OLSU 1013.
Erica Watson is writing about accounting and bookkeeping for over 7+ years, making even the difficult technical topics easy to understand. She is skilled at creating content about popular accounting and tax softwares such as QuickBooks, Sage, Xero, Quicken, etc. Erica’s knowledge of such softwares allows her to create articles and guides that are both informative and easy to follow. Her writing builds trust with readers, thanks to her ability to explain things clearly while showing a real understanding of the industry.